Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Duty Manager with a passion for service excellence. You will report to the Assistant Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.
Responsibilities
* Ensures the Front Office team offers a warm welcome, accurate information, and guest comfort and safety.
* Oversees adherence to company procedures (check-in, check-out, cash and key handling).
* Manages team communication and fosters a collaborative environment.
* Supports the Assistant Front Office Manager with recruitment, performance management, talent development, and absence management.
* Handles guest queries and complaints, involving senior management when necessary.
* Manages bookings, room allocations, group reservations, and special requests.
* Initiates and maintains effective communication within the department and with other departments.
* Ensures compliance with safety and security procedures, financial tasks, and assists with revenue management.
Qualifications
* Excellent guest engagement skills.
* Cash and key handling experience.
* Knowledge of relevant legislation: health and safety, employment.
* Ability to act on own initiative and think ahead to exceed expectations.
* Creativity and confidence to find solutions to everyday challenges.
* Experience working in a four‑star hotel as a Supervisor.
Benefits
* Genuine career opportunities within our business.
* Valuable on‑the‑job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
* Staff incentives when you and the team perform.
About Us
The Unlimited Collection is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, co‑living properties, hotels, and independent senior living apartments.
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