What you’ll be doing:
* Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
* Using a handset that plans your route around the store, indicating what you need to select and the time allocated to complete each shop.
* Handling customer queries, processing orders, and assisting in loading vans for Home Delivery Drivers.
* Serving customers enthusiastically, supporting with questions, and proactively offering assistance.
* Building knowledge about products, services, and promotions to provide helpful recommendations.
* Working flexibly across the store as needed.
What makes a great Sainsbury’s Colleague:
* Comfortable with early morning starts (most shifts begin at 4am) and working in a fast-paced, physical, high-energy environment, both independently and as part of a team.
* Friendly, welcoming, and enthusiastic about helping customers.
* Enjoys working energetically, using initiative to solve problems, and taking responsibility for tasks.
* Willing to work flexibly and to a high standard across the store, with opportunities to learn new skills.
* Comfortable with learning to use new digital tools and technology, and able to lift shopping containers up to 15kg.
* Attentive to detail, maintaining a clean and clutter-free store, and creating a positive shopping experience.
Working for us has great rewards:
We value our colleagues and offer market-leading benefits and training:
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
* Free food and hot drinks – provided in all our stores.
* Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
* Pension – we’ll match between 4-7.5% of your contributions.
* Sainsbury’s share schemes – buy shares at discounted prices.
* Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
* Wellbeing support – including free access to our Employee Assistance Programme for confidential support and guidance.
Please note: Our vacancies may close quickly, so we encourage early applications.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome.
Our inclusivity support includes enhanced discretionary leave for families, support for carers, resources for understanding roles, and internal networks promoting representation and removing barriers.
We offer development opportunities like mentorship, training, and career pathways, and celebrate diversity through initiatives and events. To learn more, please visit here.
Should you require reasonable adjustments during the application or interview process, please let us know, and we will support you.
Responsibilities:
Our stores are fast-paced, community-centered environments where food and service are our passions. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.
Eligibility:
* You must be above the school-leaving age in your country (School leaving age - GOV.UK).
* If shifts start before 6am or end after 11pm, you need to be at least 18 years old.
* You must have the Right to Work in the UK.
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