We have an opening for a highly accomplished, motivated,forward thinking, enthusiastic individual to join our friendly and dynamicteam. The post is full-time, 37.5 hours a week (Monday to Friday) and thesuccessful candidate needs to demonstrate leadership, with proven experience inmanagement as well as having excellent communication, financial and IT skills.
Main duties of the job
The successful candidate will be responsible for theorganisational leadership, delivery of key targets across the clinical andadministrative areas within the practice, and continuation of serviceimprovement. Previous NHS experience in GP Practice Management is essential.
About us
About us
Our practice is centred in Kinmel Bay on the North Walescoast. Our practice team is very stable and consists of:
Approximately 6500 patients
Three GP Partners, Three GP Registrars, One Advanced NursePractitioner and an in-house Pharmacist who is an Independent Prescriber
Experienced Practice Nurses and HCAs
Significant commitment to our local cluster initiativeswhich include; Family Wellbeing Practitioner, Occupational Therapist, MentalHealth First Contact OT, Audiology, ANP visiting Service and Wax RemovalServices.
Strong commitment to staff training and career progression,as a training practice we support the GP Registrar program as well as MedicalStudents from Liverpool Manchester and Bangor Universities and pre-regpharmacists.
Excellent Administrative and external support.
Job responsibilities
Job responsibilities
To take responsibility for the smooth running of thePractice. To provide leadership and management skills to enable the practice tomeet its agreed aims and objectives within a profitable, efficient, safe,effective and happy working environment.
Strategic management and planning
The post holder will:
Keep abreast of current affairs and identify potentialthreats and opportunities
Contribute to practice strategy; formulate objectives andresearch and develop ideas for future practice development
Monitor and evaluate performance of the practice teamagainst objectives; identify and manage change
Develop and maintain effective communication both within thepractice and with relevant outside agencies
Prepare and annually update the practice development plan,and oversee the implementation of the aims and objectives
Work with and contribute to the local Cluster Plan
Assess and evaluate accommodation requirements and managedevelopment and expansion plans
Manage practice budgets and seek to maximise income
Through negotiation with the Local Health Board andpreparation and submission of regular development plans, ensure the practicereceives an appropriate and equitable allocation of resources
Understand and report on the financial implications ofcontract and legislation changes
Monitor cash-flow, prepare regular forecasts and reports tothe partners
Liaise with and delegate to the Practice Finance Officer to
Manage practice accounts; submit year-end figures promptlyand liaise with the practice accountant
Manage and reconcile bank accounts; negotiate/liaise withthe practice bankers
Monitor and reconcile income and expenditure statements andpurchase/sales ledger transactions
Manage partners drawings
Manage and monitor PAYE for practice staff and maintainappropriate records
Manage contributions to the practice pension scheme(s) andmaintain appropriate records
Manage appropriate systems for handling and recording ofcash and cheques and petty cash.
Human resources
Oversee the recruitment and retention of staff and provide ageneral personnel management service
Ensure that all members of staff are legally and gainfullyemployed. Monitor skill-mix and deployment of staff
Manage staffing levels within target budgets
Evaluate, organise and oversee staff induction and training,and ensure that all staff are adequately trained to fulfil their role
Develop and implement effective staff appraisal andmonitoring systems
Support and mentor staff, both as individuals and as teammembers
Implement effective systems for the resolution of disputesand grievances
Keep abreast of changes in employment legislation
Maintain up-to-date HR documentation (including jobdescriptions, employment contracts and employment policies)
Organisational
Convene meetings, prepare agendas and ensure distribution ofminutes as necessary
Develop Practice protocols and procedures, review and updateas required
Ensure that Practice premises are properly maintained andcleaned, and that adequate fire prevention and security systems are in place
Manage the procurement of practice equipment, supplies andservices within target budgets
Develop and review Health & Safety policies andprocedures and keep abreast of current legislation
Arrange appropriate insurance cover
Ensure that the practice has adequate disaster recoveryprocedures in place
Arrange appropriate maintenance for practice equipment
Patient services
Adopt a strategic approach to the development and managementof patient services
Ensure service development and delivery is in accordancewith local and national guidelines
Ensure that the practice complies with NHS contractualobligations in relation to patient care
Maintain registration policies and monitor patient turnoverand capitation
Oversee and/or develop repeat prescribing systems, developand manage an effective appointments system and organise surgery timetables,duty rotas and holiday cover
Routinely monitor and assess practice performance againstpatient access and demand management targets
Develop and implement an effective complaints managementsystem
Comply with CHC and HIW requirements
Information management and technology
Evaluate and plan practice IT implementation andmodernisation
Keep abreast of the latest development in primary care ITand regularly update the practice management team
Motivate, support and monitor staff in the use of IT;organise, oversee and evaluate IT training
Set targets and monitoring standards for data entry and datacollection
Ensure that the practice has effective IT data security,back-up, maintenance and disaster recovery plans in place
Liaise with the LHB regarding systems procurement, ITfunding and national IT development programmes.
Maintain the practices website and social media accounts.
Confidentiality:
While seeking treatment, patients entrust us with, or allowus to gather, sensitive information in relation to their health and othermatters. They do so in confidence and have the right to expect that staff willrespect their privacy and act appropriately
In the performance of the duties outlined in this jobdescription, the post-holder may have access to confidential informationrelating to patients and their carers, practice staff and other healthcareworkers. They may also have access to information relating to the practice as abusiness organisation. All such information from any source is to be regardedas strictly confidential
Information relating to patients, carers, colleagues, otherhealthcare workers or the business of the practice may only be divulged toauthorised persons in accordance with the practice policies and proceduresrelating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will implement and lead on the full range ofpromotion and management their own and others health, safety and security asdefined in the practice Health & Safety policy, the practice Health &Safety manual, and the practice Infection Control policy and publishedprocedures. This will include (but will not be limited to):
Ensuring jobholders across the practice adhere to theirindividual responsibilities for infection control and health and safety, usinga system of observation, audit and check, hazard identification, questioning,reporting and risk management.
Maintaining an up-to-date knowledge of health and safety andinfection control statutory and best practice guidelines and ensuringimplementation across the business
Using personal security systems within the workplaceaccording to Practice guidelines
Identifying the risks involved in work activities andundertaking such activities in a way that manages those risks across thebusiness
Making effective use of training to update knowledge andskills, and initiate and manage the training of others
Using appropriate infection control procedures, maintainingwork areas in a tidy and safe way and free from hazards, and initiation ofremedial / corrective action where needed
Actively identifying, reporting, and correcting health andsafety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generallyclean, identifying issues and hazards / risks in relation to other work areaswithin the business, and assuming responsibility in the maintenance of generalstandards of cleanliness across the business
Undertaking periodic infection control training (minimumannually)
Routine management of own team / team areas, and maintenanceof workspace standards
Demonstrate due regard for safeguarding and promoting thewelfare of children.
Equality and diversity:
The post-holder will support the equality, diversity andrights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoplesrights, interpreting them in a way that is consistent with practice proceduresand policies, and current legislation
Respecting the privacy, dignity, needs and beliefs ofpatients, carers and colleagues
Behaving in a manner that is welcoming to and of theindividual, is non-judgmental and respects their circumstances, feelingspriorities and rights.
The post-holder will participate in any training programmeimplemented by the practice as part of this employment, with such training toinclude:
Participation in an annual individual performance review,including taking responsibility for maintaining a record of own personal and/orprofessional development
Taking responsibility for own development, learning andperformance and demonstrating skills and activities to others who areundertaking similar work
Quality:
The post-holder will strive to maintain quality within thepractice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for ownactions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting onown and team activities and making suggestions on ways to improve and enhancethe teams performance
Work effectively with individuals in other agencies to meet patientsneeds
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effectivecommunication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods ofcommunication and respond accordingly
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
* Practice Management Qualification
Experience
* Experience of working in a management role
* Experience of working in Primary Care or a GP Practice
* Disclosure and Barring Service Check
* This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
* Experience of working in primary care
* Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£40,000 to £51,000 a yearDepending on experience
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