Job Description
Deputy Manager – Day Centre Operations
We are seeking an experienced Deputy Manager to lead the day-to-day operations of a busy Day Centre, providing a safe, welcoming gateway to support for people facing multiple disadvantages.
Salary: £32,439 – £35,909 per annum (rising incrementally with service)Location: Southend on Sea, EssexHours: 37 hours per week (rota including occasional evenings, weekends and bank holidays)Contract: PermanentClosing date: 12th May 2026
About the role
Reporting to the Service Manager, you will have operational responsibility for the smooth and effective running of a Day Centre that supports people experiencing homelessness and related challenges. You will provide visible, on-site leadership, ensuring high standards of safety, compliance and person-centred practice.
Key responsibilities include:
* Overseeing daily operations of the Day Centre, creating a safe, inclusive and well-managed environment
* Leading and supervising staff, volunteers and cleaning provision
* Managing visitors, safeguarding processes and incident responses
* Coordinating partner-led services, activities and advice sessions within the Centre
* Taking responsibility for health and safety, building compliance and premises management
* Overseeing donations, resources and stock control
* Ensuring accurate monitoring, recording and reporting of service activity
* Acting as a key point of contact for partners and local community stakeholders
* Deputising for senior management and supporting cross-cover across services when required
This role requires confidence in decision-making, a calm approach under pressure and the ability to support staff managing complex situations.
About you
You will have experience working within homelessness, housing, social care or a related support setting, particularly with people who have multiple and complex needs. You will also bring:
* Experience of leading or supervising staff or volunteers
* Confidence managing incidents, safeguarding concerns and crisis situations
* Strong knowledge of trauma-informed and psychologically informed practice
* Excellent organisational and communication skills
* A values-led, resilient and solution-focused leadership style
Experience managing a building-based or drop-in service is desirable.
About the organisation
This organisation provides frontline support services to people experiencing homelessness and multiple disadvantage, working in partnership with local agencies and the community to create pathways into safety, stability and longer-term support. The culture is values-driven, inclusive and committed to dignity, respect and continuous improvement.
Other roles you may have experience of could include: Service Manager, Day Centre Manager, Assistant Manager, Operations Manager, Homelessness Services Manager, Support Services Manager, Outreach Team Leader, Housing Services Manager