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Engineering helpdesk coordinator

Hatfield
Manchester Arndale
Engineering
Posted: 24 November
Offer description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.


About The Role:

Shift Pattern: Monday to Friday 8am - 4pm

We are seeking an organised and proactive Engineer Team Coordinator to manage the allocation of maintenance tasks, oversee subcontractor relationships, and ensure compliance with health and safety standards. This role is pivotal in coordinating internal teams and external contractors to deliver efficient and high-quality service.


Key Responsibilities

* Reactive Maintenance Allocation: Assign tasks to internal engineering teams and external contractors promptly and effectively.
* Planned Maintenance Allocation: Schedule and coordinate planned maintenance activities to minimise downtime.
* Reporting: Produce accurate reports for both reactive and planned maintenance activities.
* Subcontractor Management: Oversee subcontractor performance, ensuring adherence to contractual obligations and quality standards.
* Quoted Works Management: Manage and track quoted works from initiation to completion.
* Health & Safety and Compliance: Ensure all activities comply with health and safety regulations and company standards.


Candidate Criteria

* Qualifications: IOSH (or equivalent) – desired.
* Skills:
o Excellent communication and interpersonal skills.
o Strong organisational abilities with attention to detail.
o Computer literacy, including proficiency in Microsoft Office.
o Knowledge of CAFM (Computer‑Aided Facility Management) systems.
* Ability to work under pressure and manage multiple priorities effectively.


How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.


Equal Opportunity Statement

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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