Summary
We are looking for a hardworking, motivated, and reliable individual to join our busy motor parts branch as an apprentice. This is an excellent opportunity to begin a career in the automotive parts' industry, working in a fast-paced environment where organisation and teamwork are essential.
Wage
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday between 8.00am - 5.00pm.
40 hours a week
Start date
Monday 2 February 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice, you will start in the warehouse, learning about motor parts, stock control, and warehouse operations. Over time, you will progress to the customer service side of the business while working towards your NVQ Level 2 Customer Service qualification.
Key Responsibilities:
* Support the Branch Manager in motivating delivery staff and maintaining excellent customer service standards
* Assist with sales, margins, costs, and overall branch performance according to company requirements
* Help implement promotional strategies and activities
* Support the management of cash, debtors, and stock systems in line with company procedures
* Ensure company stock is correctly and safely stored in accordance with manufacturer specifications
* Check and process all stock-related paperwork accurately
* Participate in regular stock takes and report any anomalies to the Branch Manager
* Assist with replenishing shop merchandise and maintaining a clean, professional branch appearance
* Help manage the upkeep and condition of all equipment, fixtures, and fleet vehicles
* Support the Branch Manager in managing costs, overheads, and profitability
* Liaise with suppliers and partners as required
* Monitor and report on slow-moving or redundant stock
* Assist in maintaining health and safety standards and ensuring staff awareness and compliance with company policy and relevant legislation
Where you'll work
Unit B2
Forge Way
Darlington
DL1 2PJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PROFESSIONAL DEVELOPMENT AND TRAINING LTD
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
* The training will take place at the apprentice's place of work
* Training will be given by members of staff as well as a training provider who will go to the place of work of the apprentice
More training information
* The training will be delivered face-to-face as well as through online sessions
* The training provider is Professional Development and Training LTD, which is a nationwide provider
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience
* Physical fitness
Other requirements
* Being able to work as part of a team and being able to speak to customers