Employer:
NHS Jobs
Location:
Pay:
£24,784.50 per year, £24784.50 a year
Contract Type:
Permanent
Hours:
Full time
Disability Confident:
No
Closing Date:
02/05/2026
About this job
Patient Triage Advisor Lung Cancer Screening Location: Universal House, Erf Way, Middlewich Please note: The nearest bus stop is approximately one mile away, so we recommend that applicants hold a valid driving licence for ease of travel.
Hours: Full-time | 8hour shifts between 8am8pm, Monday to Friday (flexible working pattern), plus 1 Saturday per month (8am12pm or 9am1pm). Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking lifesaving appointments.
This is a rewarding opportunity where you can make a real difference in peoples lives while working in a fast-paced and supportive environment.
What you'll do
* Handle inbound and outbound calls to schedule and manage patient appointments, working toward set KPIs
* Complete telephone triage consultations to assess eligibility
* Maintain accurate patient records and data for reporting
* Escalate issues and ensure follow-up appointments meet NHS guidelines
* Deliver excellent service while supporting patients from a wide range of backgrounds
What we’re looking for
* Experience in a customer or patient-facing role (this is a predominantly phone-based position)
* Strong communication and organisational skills
* Understanding of patient confidentiality and data protection (GDPR)
* Comfortable working with internal systems and quality assurance processes
* Confident handling queries with empathy and professionalism
Next steps
* Complete an application form
* Complete 3 automated video interview questions
* CV & video shortlisting
* Face-to-face interview
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