JOB TITLE: Debt Collection Officer
REPORTS TO TITLE: Debt Collection Manager
BUSINESS FUNCTION/ SUB-FUNCTION: Finance
LOCATION: tbc
ROLE PURPOSE:
The Debt Collection Officer reports to the Debt Collection Manager and is responsible for the timely collection of overdue tuition fees from self-funding students and partner universities. Providing advice and guidance to assist students settle fees and simultaneously delivering a quality student service support. To proactively manage the debtors’ ledger, reducing the number of overdue accounts and maximising payments and minimising debt.
ROLE and RESPONSIBILITIES:
* Chase self-funding students who are behind their payment terms or ensure that agreed payment plan are being paid on time
* Chase students with declined tuition fees, encourage them to self-fund and negotiate a suitable payment plan
* Assist students in resolving their queries by liaising to the Finance Support Team or other GBS teams or departments
* Ensure accurate note keeping and records maintenance in GBS systems in a timely manner
* Upload and update data to the relevant systems where debt penalties are in place
* Follow-up and monitor the payments expected to be received
* Monitor and reconcile payments with partner universities
* Monitor the debtors’ report and escalate any issues of non-payment to the Debt Collection Manager
* Other duties required by the manager
ESSENTIAL SKILLS and EXPERIENCE:
* Experience working in finance operations and AR
* A high degree of computer literacy (particularly Microsoft Office applications)
* Expert in MS Excel and pivot tables
* Effective time management and planning
* Ability to work independently and strong communication skills
* Excellent written and verbal communication skills
* Strong decision making and problem-solving skills
DESIRABLE SKILLS and EXPERIENCE:
* Credit Control experience and working knowledge of recovery guidelines
* Degree level qualification
* HEI finance experience and background
OTHER INFORMATION:
The Debt Collection Officer will also be expected to demonstrate their commitment:
* to GBS values and regulations, including equal opportunities policy.
* to GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
* to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.