Customer Service Journey Manager Role: Customer Service Journey Manager Salary: £39,024 with a 10% bonus Location: Chandlers Ford/Remote Are you passionate about transforming customer experiences and driving impactful change? Do you bring proven leadership, strong influencing skills, and project management experience to deliver change in a fast-paced contact centre environment? If so, we have an exciting opportunity for you. We’re looking for a forward-thinking Customer Service Journey Manager to join us in a brand-new role here at Utilita, that will shape the future of our customer first approach. The Role You’ll be at the forefront of delivering enhanced customer journeys and leading our centre of excellence programmes. This is your chance to make a real impact, championing process improvements, guiding and collaborating to enhance skills across the Customer Service teams. What We’re Looking For We’re seeking an experienced Customer Service professional to lead the planning and delivery of projects across the department. You’ll work closely with our Customer Service leadership team to identify and embed improvements, developing opportunities across the teams based on regular skills analysis. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive. Our employees, just like our customers, come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.