Salary: £62,400 - 65,000 per year Requirements:
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* We are looking for a Senior Service Designer with significant experience in creating designs driven by robust user insights and organizational goals. You should possess the ability to interpret and apply evidence-based research in your design decisions. Additionally, practical experience operating at a senior level across a broad range of service design activities is essential. Continuous professional development is important, and we value certifications such as FEDIP Practitioner (or equivalent intermediate qualification) and CUA - Certified Usability Analyst, or equivalent specialist credentials. You should have a strong understanding of brand identity, organizational culture related to service delivery, and the ability to meet performance targets while supporting others through coaching and mentoring. Familiarity with graphical human/computer interfaces, iterative design methods, ergonomics, and adaptability in tailoring communication for different audiences will also be crucial.
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Responsibilities:
* As our Senior Service Designer, you will act as an expert and advocate for service design best practices. You will coach, mentor, and support teams while promoting continuous learning. Facilitating collaboration and resolving team issues will be key responsibilities, as well as advising staff and delivering training when required. You will lead complex service design activities, introducing and embedding new ways of working, and designing services that meet our organizational objectives and user needs. Notably, you will document your work using standard tools and methods, contribute to user experience design, and iterate design patterns. Effective communication will be critical; you will manage stakeholder expectations, resolve conflicts, and maintain strong relationships while ensuring that user needs are represented throughout the organization. You will also recommend service design and prototyping tools, adapting to new technologies as necessary and ensuring the safe use of equipment while delivering value for money.
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Technologies:
* Support
* UX UI Design
More:
This role presents a unique opportunity to contribute to the discovery phase of an Integrated Care Record, a major national initiative that is shaping the future of health and social care. Our program focuses on co-designing a shared digital care record that enables seamless access to patient and citizen information across various care settings. As part of our team, you'll ideate, test, and evaluate multiple solutions aligned with best practices and policy, while championing user research and effectively applying Agile methods within multi-disciplinary teams. Your creative problem-solving skills and strong attention to detail will help us push boundaries and foster a positive working environment.
last updated 48 week of 2025