Chief Operating Officer (COO)
Virtual Science AI (VSAI) – Pharma Tech SaaS/AI
About Virtual Science AI
Virtual Science AI is empowering life science teams to improve patient outcomes. We are passionate about our meaningful work with life science companies unlocking medical intelligence to help bring treatments to patients faster.
VSAI works with most world-leading pharmaceutical organisations and numerous biotechs to help teams engage with healthcare stakeholders and to gain faster insights from vast data sets and activities to support with bringing the best solutions to patients.
We have strong momentum with our next-generation, advisory panel and medical intelligence platform solutions being adopted and scaled across life science organisations - increasing the benefit we bring to the industry.
Headquartered in London and with operations in Europe, North America, Latin America and Asia. Virtual Science AI creates cutting-edge software as a service (SaaS) and Artificial Intelligence (AI) solutions for the life science sector.
Role Overview
We are seeking a Chief Operating Officer (COO) to lead commercial and customer success operations to deliver on 2026 business must achieve objective and beyond.
The COO will support the CEO/Management Team by owning commercial and customer success functional management responsibility to support with bandwidth and accelerating organisational success.
Key Responsibilities
1. Commercial & Sales Support
* Lead the VSAI account teams to deliver on 2026 numbers and beyond
* Accelerate the go to market plan
* Sales management - support the sales team with business development effectiveness
2. Customer Success & Support
* Ensure strong governance across all partnership deliveries
* Manage and scale a world-class delivery organization serving pharma clients across the world
* Responsible for retention, renewals, and upsell opportunities.
* Monitor client health and churn signals, proactively managing pharma stakeholder satisfaction
Qualifications & Experience
* 5+ years in senior life science leadership, ideally within Pharma Tech/B2B SaaS for life sciences.
* Proven ability to scale SaaS/ Pharma Professional Services.
* Strong commercial acumen, with experience structuring SaaS deals for pharma/biotech clients.
* Track record of building P&L-positive operations and optimizing SaaS performance metrics.
* Experience in fast-growth environments, from early-stage scaling through global expansion.
Virtual Science AI is committed to building a diverse & inclusive workforce
We are committed to equality of opportunity for all staff. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and/or civil partnerships.