About Us
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of the team or thinking about joining us, you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through life’s toughest moments. It’s a fast-paced and collaborative working environment, but our comprehensive training and tools will help ensure you’re ready for the challenge. You can find more details about DLG Legal Services on our website.
Role
We are now hiring for a Client Liaison Advisor to join our Bromley based Legal Services team on a permanent full-time basis. This role has a hybrid working style where you will be based in the office 2 days a week, and 3 days a week working from home. This is an entry level role, full training will be provided in the office.
What You Will Be Doing
You will act as the first point of contact for all customer related queries prior to the client being allocated to a Fee Earner. You will convert potential clients into customers and capture passenger details for additional conversions. You will ensure that all dealings and interactions reflect the professional and customer focused nature of our business. Other duties include:
* Initial contact with the client referral
* Converting client and passenger referral into a customer
* Providing clear and accurate information in a user friendly manner
* Completing telephone Q&A with client
* Proactively handling the client’s expectations
* Using clear and plain explanations and terms, with a friendly, empathetic and reassuring attitude
* Active listening and communication style
* Highly professional manner
* Reflect the brand image and customer focused ethos
* Instructing the treatment provider
* Achieving KPI targets
What We Are Looking For
The nature of this role is fast paced – you need to be able to handle the pressure well. Other skills are:
* Excellent telephone manner and a passion for customer service
* Experience of working in a sales call centre environment is preferable
* Ability to work as a member of a team
* Excellent attention to detail
* Must be able to use own initiative and prioritise
* Flexibility in work content
Location & Working Arrangements
Location: Bromley BR1 1DP
Working hours: 35 hours a week (Monday–Friday)
Contract: Permanent
Home Working: Hybrid model (2 days in the office per week)
Benefits
We recognise we wouldn’t be where we are today without our colleagues, which is why we offer excellent benefits designed to suit your lifestyle:
* 9% employer contributed pension
* 50% off home, motor and pet insurance plus free Green Flag breakdown cover
* Additional optional Health and Dental insurance
* EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
* Generous holidays
* Buy as you earn share scheme
* Employee discounts and cashback
* Plus, many more
Ways of Working
Our hybrid model offers a 'best of both worlds' approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office. We want everyone to get the most out of their time at DLG, offering real choice, flexibility, and a greater work-life balance that recognises who you are and the life you live.
Be Yourself
Direct Line Group is an equal opportunity employer. We value diversity of background and thinking as a strength and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. If you need adjustments to our recruitment process, please speak to the recruitment team who will support you.
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