We are looking for for a Retail Catering Assistant Services who will play a pivotal role in driving the success ofretail catering services within Synchronicity Care Limited(SCL), at the University Hospital North Durham.This positionis integral to delivering seamless operations, enhancing customer satisfaction,The succesful candiate will be part of aNHS England Catering Exemplar site andwill be part of the team that providesthe catering service to the external retail outlet on site serving drinks,snacks and composite meals.The successful applicant will have :
Previous cateringexperience in a fast paced environment
Sound knowledge offood hygiene regulations
Demonstrate a can doattitude
Excellent communication and customer care skills
Main duties of the job
We are seeking an a customer-focused Retail Catering Assistant primarily assisting in the service ofbeverages and food items in a new coffeeshop catering outlet
To be able to dismantle and reassemble equipment beingcleanedCarrying out cleaning duties in accordance with DepartmentalSpecifications and Cleaning Policy
Disposing of food waste and refuse safely and hygienically
Assist in the cleaning of all containers, crockery, andcutlery used in the service to Staff, and Visitors
To operate a EPOS tilland re-stock areas
To log food and fridge temperatures in line withdepartmental policy.
About us
SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.
SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:
* Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
* Night Shift Working Allowances (where appropriate)
* Bank Holiday Working Allowances (where appropriate)
Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only
Job responsibilities
To support and assist the Head of Retail and RetailSupervisor in the provision of a highly professional catering service withinthe retail units at University Hospital North Durham and to ensure that high quality standards aremet at all times
To follow the policies and procedures laid down by theretail services in the day to day operational management of retail and toensure a high quality and cost effective service
To ensure that food safety regulations are adhered to atall times.
Provide and maintain a highly customer focused restaurantfacility.
Ensure that communication channels are maintained betweenappropriate staff / visitor / patient groups with regard to patient feeding.
Work in a safe manner so that no other persons are put atrisk whilst completing the required duties.
Initially deal with any complaints / comments regarding theservice in a courteous manner from Trust staff or patients.
Developing staff preferences, promotingflexible working arrangements, and encourage change of working practicefollowing major life changing events.
Person Specification
Special Requirements
* Ability to work shifts and weekends and have flexibility to needs of the service(E)
* Health and safety(D)
Experience
* Catering Experience
Qualifications
* Level 2 Certificate in Food Hygiene (E) Basic English and math's (E) A good standard of literacy and numeracy (E)
* Health and Safety
Special Skills and Knowledge
* Natural & enthusiastic staff member(E) Ability to follow clear instructions and feedback to senior staff (E) Committed to quality customer care/delivering excellent customer service.(E) Effective interpersonal skills (E) Able to work with minimal supervision following set procedures. (E) Flexible approach to work and adaptable to change(E) Good manual dexterity, physical fitness(E) Good timekeeping(E) Basic numeracy(E) Knowledge of food safety and allergen regulations (E)
* Basic keyboard skills (D)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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