Refuge Support Worker
Hours: 35 per week, (Generally, Monday to Friday 9-4.Contract type: Permanent
All team members must work flexibly on occasions to meet the needs ofthe Charity and the people we support
To provide specialist support to women and children accessing accommodation services in Torfaen who are affected by Violence Against Women, Domestic Abuse and/or Sexual Violence (VAWDASV) and who may have multiple disadvantages. To contribute to creating an exemplary and inclusive support and accommodation service, which recognises that women and families have multiple disadvantages, trauma, strengths and unique needs.
Deliver specialist tailored support services to women and children who are accessing our services and contribute to the creation of safe, trauma informed, welcoming environments.
As a team, manage the referrals into the service, carrying out Initial Contact Assessments, risk assessments and safety plans with women to ascertain together which services they need immediately and the short-medium term.
Assist women and children to access dispersed refuge and set up together their licence and housing benefits and other paperwork with them.
Support women and children to undertake and engage in initial and on-going needs assessments and support plans.
Support, signpost and refer women and children to the services they wish to engage with for example social services, the police, parenting, health, legal, DWP, housing, homelessness, recreational, educational and cultural services and also Cyfannol's other internal services
Support women to maintain licence agreement and help them prepare for their next move on.
To act as an advocate on behalf of service user encouraging and supporting self-advocacy as appropriate.
Work with women and children in an empowering and engaging manner, as set out in our Model of Support policy
Assist in producing qualitative and quantitative data, including for example, the creation of case studies.
To be fully aware of the child and adult protection/procedures in Cyfannol and report to line manager any concerns /issues in this area.
Support women and children to have a voice within the organisation and the sector, by for example, encouraging them to complete surveys, give feedback and attend associated events.
Promotion of our values, culture and aspirations.
Promotion of Equity, Diversity and Inclusion.
Upholding of our Policies and Procedures.
Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.