Customer Service Executive
Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e-commerce brands, helping customers with their DIY shutter orders. Youll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor. This is a full-time temporary position with the potential to become permanent for the successful candidate. The hourly pay rate for this role is £13.05 per hour, the hours are hours Monday to Friday: 9:00 am 5:30 pm and one Saturday per month: 10:00 am 4:00 pm (rota basis).
Key Responsibilities:
* Provide world-class customer service via phone, email, social media, and live chat.
* Ensure customers are supported efficiently and effectively at every touchpoint.
* Offer expert technical advice before purchase to build customer confidence.
* Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction.
* Liaise with manufacturers and customers to resolve queries and finalise technical drawings.
* Manage shipping and delivery data through our CRM.
* Resolve delivery, damage, or design issues quickly and professionally.
Essential Skills & Attributes
1. Genuine passion for delivering excellent customer service and supporting people.
2. Strong communication and in...