Head of IT Systems and Network Operations (ISP)
This role is provided by IP-People. Your actual salary will depend on your skills and experience — please speak with your recruiter for more details.
Base pay range
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About IP-People
Founder & Director at IP-People | Specialist in Technology & Professional Services Recruitment | Connecting Top Talent with Leaders in the ISP, MSSP sectors
Role Overview
Are you ready to lead and transform technical operations for a fast-paced, dynamic organization? We are seeking a visionary Head of Technical Operations to drive innovation, optimize performance, and deliver world-class IT services. This leadership role is ideal for someone who thrives on challenge, collaboration, and customer-centric excellence.
Key Responsibilities
* Lead and inspire the technical operations team across Network, IT, and Systems functions – 4+ direct reports.
* Develop and implement a comprehensive technical operations strategy.
* Ensure system reliability, security, and scalability following KPIs and best practices like ITIL.
* Collaborate with leadership to promote tech adoption and operational improvements.
* Oversee incident, change, and problem management processes.
* Manage infrastructure capacity, disaster recovery, and business continuity plans.
* Foster a high-performance, innovative, and customer-focused team culture.
Qualifications
* 10+ years in technical operations or IT infrastructure management, with at least 5 years in a leadership role.
* Expertise in OSS/BSS, IT systems/DevOps, Cloud platforms, and network operations.
* Strong leadership and problem-solving skills, with a proven record of resolving complex issues.
* Experience managing budgets, vendors, and SLAs.
* A customer-first mindset with a history of proactive issue resolution.
Why Join Us?
* Work in a fast-growing, innovative environment.
* Lead transformational projects with significant impact.
* Enjoy competitive compensation and opportunities for professional growth.
If you are a visionary leader ready to shape the future of technical operations, we want to hear from you!
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