Join to apply for the Council Tax Officer role at London Borough of Camden
Salary: £38,923; Grade: Level 3, Zone 1; Location: 5 Pancras Square, London, N1C 4AG; Contract type: Permanent; Hours per week: 36; Closing date: Sunday 7th September 2025; 23:55
Overview
The role involves delivering a professional, customer-focused service while maximising revenue through the administration, collection and recovery of the Council Tax/Business Rates. You will deal directly with the public, answer written correspondence accurately and liaise with taxpayers on the telephone. You will predominantly handle later stages of recovery, including those at bailiff stage, discussing payment plans and liaising with enforcement agents. You may also trace absconders to settle old debts where post has been returned undelivered. You will act as a contact for customers, building ongoing relationships and ensuring records are updated accurately and timely, e.g. student accommodation. Periodic attendance at the Local Magistrates’ Court may be required to negotiate payment arrangements and address attendees’ queries. Other tasks include reviewing exemptions/discounts and administering Council Tax records to assist the Benefit service with assessing Council Tax reduction claims.
Key Requirements
* Practical experience of Council Tax and a good knowledge of all the relevant principles and procedures governing it
* Excellent IT and communication skills
* Ability to act professionally and communicate patiently but effectively with those in difficulty
* Experience of prioritising own workload with minimum supervision and ability to adapt to changing priorities and demands
Desirable
* CIVICA system experience desirable
This post is exempt from the Rehabilitation of Offenders Act and will require a Basic DBS.
Job Profile
To view the Job Profile, copy and paste the following URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11118279/file/document?inline
About you
To find out more about what it is like to work at Camden, meet some of our people by visiting www.camdenjobs.co.uk/our-stories. We’re looking for someone with excellent analytical, literacy, and written communication skills with knowledge of IT applications and software. You’ll be working in a fast-paced environment, with the ability to work flexibly, balancing competing priorities and meeting deadlines. You’ll be able to tactfully deal with a wide range of stakeholders both internally and externally, as well as using problem solving skills and initiative to provide a customer focused support service.
IRRV qualified or previous technical experience gained from having worked in a Council Tax customer-focused environment. An understanding of and experience of compliance with data protection/sharing and audit/financial standards.
More broadly, you’ll take the lead in identifying improvements to processes and systems, while effectively working as a team member to deliver our shared purpose.
What We Offer
* 27 days annual leave for new starters, rising to 31 days after 5 years
* Local Government Pension Scheme
* Flexible working opportunities
* Interest free loans
* Access to our staff networks
* Career development and training
* Wellbeing support and activities
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit www.camdenjobs.co.uk/staff-benefits for more details.
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.
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