About us:
Foundation Home Loans are a specialist mortgage lender, based in Bracknell in Berkshire. We are specialists because we understand the market and because we know that not everyone has straightforward requirements when it comes to mortgages.
We are looking to enhance our team and currently have a vacancy for an experienced Office Administrator. This is an office based role in modern offices in the Bracknell area.
What we are looking for:
Key Accountabilities
* To complete Post Room activities including opening & scanning in, in bound post. Operating the franker for outbound post.
* To complete additional inbound post identification activity
* Take responsibility for returned mail, calling customers to confirm address and update systems
* To return redeemed Deeds to customers or solicitors once an account has redeemed in full
* To return original documents to customers or solicitors
* Ordering of Adhoc company boxes from re-store
* To Complete KTA indexing
* To liaise with couriers for the dispatch of equipment as required
* To complete day passes
* Ad hoc tasks as may be required to support Company needs (ordering of stationary & refreshment supplies)
* Proactively work with line manager on own personal development
* Adhere to Company policies, standards and procedures
* Complete all regular training requirements
* Support Customer Service task
Essential Skills/Qualifications:
* Clear and confident telephone manner with the ability to effectively communicate with our customers
* Organised and efficient way of working to be able to manage priorities
* Excellent communication skills both written and verbal
* The ability to work on own initiative, meeting deadlines and Service Level Agreements.
* Demonstrate a customer first approach to service delivery.
Our people embrace our values:
Fair - We are open minded and make unbiased, consistent decisions
Accountable - We take ownership of situations so that our customers experience efficiency
Customer first - We understand what our customers want and build strong relationships
Transparent - We communicate clearly and concisely, ensuring that we are open with information
Job Types: Full-time, Fixed term contract
Contract length: 3 months
Pay: £26,000.00-£28,000.00 per year
Benefits:
* Company pension
* Free parking
* Life insurance
* On-site parking
* Paid volunteer time
* Referral programme
Education:
* GCSE or equivalent (required)
Experience:
* Customer Services: 1 year (required)
Location:
* Bracknell RG12 1WA (required)
Work Location: In person