UCAS is at the heart of connecting people to higher education. We are the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.
We are a successful and fast‑growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first‑class service to all of our customers — they're at the heart of everything we do.
Business Unit Description
The Digital Services business unit is at the heart of UCAS’ technical innovation, data and infrastructure. It focuses on leveraging data science, technology, and enterprise architecture to enhance UCAS' digital products and services. The unit is dedicated to developing and improving customer‑centric digital solutions, ensuring seamless and secure online experiences for all users. By providing insightful data and analysis, often made available to anyone with free‑to‑use intuitive dashboard, Digital Services empowers the Higher Education sector and those interested in the sector with valuable information to make informed decisions. By working in collaborative, expert‑led, multi‑disciplinary teams, Digital Services drives UCAS’ mission to connect students with their next opportunities through advanced technological solutions.
About The Role Contractual Hours
35.00
About The Role
The Solutions Architect will play a pivotal role in delivering a customer‑centric digital transformation programme, focused on enabling multi‑channel personalisation and seamless customer engagement across web, email, and CRM platforms. This role is responsible for designing and governing end‑to‑end solutions across the Salesforce ecosystem, ensuring scalable, data‑driven, and integrated experiences that drive customer value and business outcomes.
Key Responsibilities of the role are:
* Define end‑to‑end solution architectures across Salesforce and integrated platforms
* Design scalable solutions across Sales Cloud, Service Cloud, Data Cloud, and Salesforce Personalisation
* Ensure alignment with enterprise architecture and security standards
* Lead architectural decision‑making, ensuring optimal use of Salesforce capabilities and integrations
* Collaborate with cross‑functional teams to deliver seamless, integrated customer journeys across channel
Skills, Qualifications, And Experience
Essential Skills & Experience
* Strong experience as a Solution Architect within the Salesforce ecosystem
* Deep knowledge of Sales Cloud and Service Cloud
* Experience with Salesforce Data Cloud (Data360), including Customer 360, identity resolution, and activation
* Experience with Salesforce Personalisation and strong experience in integration and API design
Desirable Skills
* Salesforce certifications (Solution Architect, Application Architect, System Architect)
* Salesforce Data Cloud (Data360) certifications – highly desirable and a key shortlisting criterion
* Proven delivery experience with Data Cloud in production environments
* Experience with Marketing Cloud
* Exposure to Databricks
Package
Salary: £80,000 - £85,000 + below benefits
* Purpose‑driven work in a charity‑led organisation connecting people to education and opportunity
* Internal training, mentoring, and access to industry‑recognised certifications through our development academies
* Hybrid working model built on trust and flexibility, with a 35‑hour week and flexible contracts
* 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave
* Everyday wellbeing support through Perkbox, offering discounts and wellness tools
* Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office
* Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders
* Recognition and reward through our quarterly employee scheme and an ex‑gratia bonus for going above and beyond
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