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Technical Standards & Compliance Controller
What's in it for you
* A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
* After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly pay day, i.e., thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
* 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further deals throughout the year.
* Up to 30% off car, pet, and home insurance at Tesco bank. Terms and conditions apply.
* Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, contact lenses, and prescription sunglasses.
* 50% off health checks at Tesco Pharmacy.
* Exclusive access to discounted RAC breakdown cover rates.
* An exclusive deals and discounts website saving you money on everyday purchases, including a cycle to work scheme.
* After 3 months service, you can join our annual Save As You Earn share scheme to buy Tesco shares at a discount.
* Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
* Life Assurance - cover for death in service life cover of up to three times annual pay.
* Health and Wellbeing support and resources including our 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family.
* A great holiday package.
About the role
Booker Group is recruiting for a Technical Standards and Compliance Controller. This is a senior role responsible for creating and maintaining technical policies, procedures, and systems to ensure compliance with legislative, company standards, and requirements aligned with Tesco. The role directly manages the technical team and our quality assurance team.
You will be responsible for
* Ensuring team compliance with health & safety, legal standards, and company procedures.
* Ensuring team understands their roles, responsibilities, and expected behaviors.
* Identifying best practices and implementing improvements.
* Networking externally to create mutually beneficial opportunities for business and personal development.
* Keeping up to date with technical legislation and compliance to ensure policies are current.
* Proactively identifying opportunities to enhance brand perception.
* Maintaining systems and procedures to comply with legal requirements.
* Delivering an internal audit schedule and mitigating business risks.
* Maintaining a framework for technical due diligence reporting.
* Promoting customer satisfaction within the team and maintaining service standards.
* Using customer feedback to improve product quality and value.
* Building professional relationships and improving customer satisfaction.
* Completing work on time without compromising standards.
* Providing analysis, reports, and recommendations for decision-making.
* Supporting the wider technical team and ensuring consistent customer service.
* Formulating policies reflecting customer concerns.
* Ensuring supplier competency and challenging suppliers for product safety and legality.
* Managing product testing and benchmarking to mitigate consumer risk.
* Obtaining cost-effective third-party solutions as needed.
* Providing solutions and escalating risks appropriately.
* Supporting the wider business to ensure supplier competency.
You will need
* A food-related degree.
* Drive to succeed and deliver projects.
* Excellent team management skills.
* Customer focus.
* Ability to build positive relationships.
* Effective communication skills, tailored to the audience.
* Technical documentation skills.
* Problem-solving and analysis skills.
* Commercial acumen.
* Experience in food or non-food environments.
* Ability to manage risk and crisis calmly and pragmatically.
* Strong project management background with successful change delivery.
* Understanding of technical food and non-food skills.
* Consistent results delivery.
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