We are looking for a highly motivated, responsive and caring individual who is flexible and interested in carrying out a diverse and rewarding role as a Customer Experience Coordinator. You will be based largely at our Head Office in Stockport and with some planned visits to services which will require national travel. You will work proactively with the Head of Social Care Governance and Customer Experience Manager to effectively oversee our customer experience processes.
Responsibilities
* Supporting with surveying opinion through social media and also in person at services.
* Travelling to services around the country following up and investigating customer care concerns.
* Supporting the Head of SCG with incident follow‑up and preparation for National Social Care Governance meetings.
* Supporting with information request work as instructed.
* Offering administration support within complex customer case management for key directors and the Customer Experience Manager and Head of Social Care Governance.
* Operating the Customer Care desk when the manager is out on visits or assignments. This involves support for all aspects of managing complaints including recording, responding directly to complainants, acknowledging complaints, allocating complaints and reviewing outcomes.
Qualifications
The successful post holder will have proven experience in social care, good practice preferably at a senior level or in a closely related field. You will be an excellent communicator verbally and in writing and be good at establishing trust and rapport with others. You will get full support and training in the role and will receive regular supervision and support.
Vacancy Reference Number: 92023
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.
We are a passionate, inclusive, and anti‑racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.
Applications are reviewed as they are received; we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – this post will not be open to sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
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