We are looking for a highly motivated, responsive and caring individual who is flexible and interested in carrying out a diverse and rewarding role as a Customer Experience Coordinator. You will be based largely at our Head Office in Stockport and with some planned visits to services which will require national travel. You will work proactively with the Head of Social Care Governance and Customer Experience Manager to effectively oversee our customer experience processes.
The role will include:
• Supporting with surveying opinion through social media and also in person at services
• Travelling to services around the country following up and investigating customer care concerns
• Supporting the Head of SCG with incident follow up and preparation for National Social Care Governance meetings
• Supporting with information request work as instructed.
• Offering administration support within complex customer case management for key directors and the Customer Experience Manager and Head of Social Care Governance.
• They will also operate the Customer Care desk when the manager is out on visits or assignments. This involves support all aspects of managing complaints including, recording, responding directly to complainants, acknowledging complaints, allocating complaints and reviewing outcomes.
The successful post holder will have a proven experience in social care, good practice preferably at ...