Job Description
Reactive Maintenance Coordinator
Location: Bromley
Salary: £26,000 – £30,000 DOE
Hill McGlynn Recruitment are delighted to be working with a well-established property maintenance contractor to recruit a Reactive Maintenance Coordinator, based out of their busy Bromley office.
This is a fantastic opportunity for an organised and proactive individual who thrives in a fast-paced environment, coordinating a high volume of reactive maintenance jobs across multiple trades and property types.
The Role You'll be the key link between customers and engineers, managing and prioritising incoming maintenance requests – up to 2,000 call-outs a month – ensuring the right tradesperson is sent to the right job at the right time.
Duties include:
* Logging and scheduling reactive maintenance call-outs for domestic and commercial properties
* Allocating jobs to engineers including Gas Engineers, Plumbers, Electricians, Roofers, and AC/HVAC Engineers
* Responding to emergency call-outs and prioritising urgent repairs
* Coordinating daily workloads and ensuring SLAs and client expectations are met
* Liaising with customers and engineers to provide updates on job progress
* Maintaining accurate records and job documentation in the internal system
About You
1. Previous experience in a helpdesk, scheduling, or coo...