Customer Service Administration Support 30 hours per week (worked over 5 days) Location: Belper The Role We are recruiting a Customer Service Administration Support professional to join our clients busy and collaborative contact centre environment. This role plays a key part in ensuring customers, partners, and internal teams receive timely, accurate, and service‑focused support across multiple communication channels. You will carry out a varied range of administrative and customer service tasks, supporting both business partners and end customers while contributing to efficient internal processes and smooth field operations. Key Responsibilities Providing administrative support via phone, email, and digital platforms Handling B2B, partner, and customer enquiries in a professional and empathetic manner Supporting job closures by analysing and actioning requirements received from field engineers Coordinating consumables and supporting internal procedures related to spare parts Working closely with internal teams to improve service delivery Maintaining accurate records using spreadsheets, digital tools, and CRM systems Producing correspondence and operational updates accurately and within required timescalesAbout You Previous experience in an administration role exceeding 3 years, ideally within a customer service or service‑led environment Confident communicator with a professional and customer‑focused approach Highly organised, able to manage multiple tasks and shifting priorities Comfortable working independently as well as part of a team Experience using customer databases, scheduling systems, or dispatching tools Confident working with postcode mapping or geographical data Experience with CRM systems (e.g. Salesforce or similar) is advantageous but not essentialWhat's on Offer Part‑time role: 30 hours per week, worked across 5 days Modern, refurbished contact centre environment Well‑planned shift patterns to support work‑life balance Supportive team culture with regular team‑building activities Competitive salary and benefits package Holiday allowance plus bank holidays Pension scheme and bonus opportunities Inclusive workplace committed to equality and diversity Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people