Salary: £27,500 - 27,500 per year Requirements: Experience in IT support / systems support (1st/2nd line) Knowledge of Windows Server administration and desktop support Basic understanding of networking and connectivity Experience with hardware/software installation and troubleshooting Familiarity with Microsoft Office and O365 Strong communication and stakeholder management skills Ability to document processes and provide user guidance Proactive and willing to learn new technologies Strong problem-solving skills Team player with a user-focused approach Able to prioritise and work under pressure Flexible to support out-of-hours work where required Responsibilities: Provide L1/L2 IT support across desktop, applications, and network issues Support system administration tasks including software installation, patching, O365, antivirus updates, and user access issues Troubleshoot and resolve issues relating to core banking applications and general IT systems Monitor and manage network connectivity and infrastructure issues Provide on-site and remote support to users across branches Configure and support VPN laptops and remote access solutions Manage network printers and liaise with external vendors Maintain and update the IT asset register Support hardware troubleshooting, system backups, and configuration issues Assist with audit, compliance, and vulnerability remediation (VA/PT closure) Manage and resolve tickets within agreed timelines (RMS system) Liaise with offshore support teams for issue resolution Maintain accurate documentation and records Technologies: Hardware Support Network VPN Windows Office 365 More: We are seeking a Senior Associate - Systems (IT Support) to join our busy banking environment on a 12-month fixed-term contract in West London. In this role, we will support the smooth running of our Systems function, providing first and second-line IT support to users across the business while liaising with offshore teams and third-party vendors. This is a great opportunity for someone with hands-on IT support experience looking to gain exposure within a structured and fast-paced organisation, with a salary of £27,500 and broad exposure to IT systems, infrastructure, and operations. last updated 14 week of 2026