AbouttheRoleHelpdeskSupportOfficer
Weareseekingaproactiveandcustomer-focusedHelpdeskSupportOfficertojoinourFacilitiesManagementteam.Actingasthefirstpointofcontactforallfacilities-relatedqueries,youwillplayakeyroleinensuringthesmoothoperationofpropertyservicesacrosstheCouncil'sestate.
Thisisafast-paced,high-volumerolewhereyou'llcoordinateandtrackbothhardandsoftFMrequestsusingtheCAFMsystem(Civica),ensuringissuesareresolvedefficientlywhiledeliveringexcellentcustomerservice.
KeyResponsibilitiesHelpdeskSupportOfficer
Helpdesk&ServiceDeliveryHelpdeskSupportOfficer
* Actasthefirstpointofcontactforclients,contractors,andstakeholders
* Log,track,andmanageallfacilitiesrequests(emergencyandnon-emergency)viatheCAFM(Civica)system
* Assessandprioritiseincomingjobs,determiningtheappropriatecourseofaction
* Coordinateworkswithcontractorsandinternalteamstoensuretimelydelivery
* Monitorprogressofjobsandproactivelychaseoutstandingworks
* Escalaterisks,delays,orbreachesinresponsetimestorelevantmanagers
Facilities&PropertySupportHelpdeskSupportOfficer
1. SupporttheFacilitiesteamwithresearchintorepairsolutionsandserviceimprovements
2. Requestandreviewquotationswhererequired
3. Maintainaccuratesystemrecordsandupdatejobstatuses
4. Liaisewithinternalserviceareasandexternalpartnersthrough...