Job summary
To provide cleaning and catering services as part of a team, to office, patient and communal areas within the Trust.
To interact compassionately with patients and carers at all times. Patients have a range of mental health conditions or learning disabilities.
To show commitment to and participate in quality improvement activities.
To promote at all times a positive image of people with mental health conditions and learning disabilities.
To promote at all times a positive image of Hotel Services and the wider Trust.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
We require friendly, positive thinking, organised and motivated individuals to work as a Bank Porter/Housekeeper within the Trusts Hotel Services Team.
Porter/Housekeepers are responsible to provide and maintain cleaning and catering services as part of the Hotel Services team to office, patient and communal areas within the Trust. Ensuring a clean, safe and supportive environment for staff and patients working towards their recovery.
You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.
The post holder will be based at West Park Hospital and will be required to work shifts 6-2 14.00-22-00 and 22.00-7.00, weekends and bank holidays.
You should be highly motivated, reliable, and flexible also willing to work at short notice as there may be opportunities for extra hours.
Experience in cleaning duties and use of chemicals and equipment are essential as you will be working in a demanding environment. Catering and food service experience would be beneficial along with a passion to providing high standards of customer service.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Details
Date posted
22 August 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year pro rata, per annum
Contract
Bank
Working pattern
Part-time
Reference number
346-EF-064-25-B
Job locations
West Park Hospital
Edward Pease Way
Darlington
DL2 2TS
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential
1. Food Hygiene Certificate Level 2 (to be completed within 12 months)
2. Numeracy and Literacy to level 2 ITQ Level 2
Desirable
3. NVQ level 2 in Portering or Housekeeping
Experience
Essential
4. Experience in portering
5. Experience in use of cleaning materials and equipment
6. Experience in general cleaning duties
7. Experience of working or volunteering in a mental health or learning disabilities environment
Desirable
8. Experience cleaning in a hospital environment
Knowledge
Essential
9. Knowledge of Health & Safety and COSHH
10. Knowledge of National Standard of Cleanliness
11. Knowledge of deep-cleaning procedures
12. Knowledge of Patient-Lead Assessment of the Care Environment (PLACE)
13. Good understanding of confidentiality
Skills
Essential
14. Able to follow protocols and instructions
15. Able to demonstrate thoroughness and attention to detail in all tasks
16. Safe, efficient and effective techniques in the following areas, producing consistently high standards: Cleaning; Deep cleaning; Use of motorised cleaning equipment. floor scrubber, carpet cleaner; Use of kitchen equipment; Preparation and serving of food; Use and cleaning of regeneration ovens; Washing and ironing
17. Effective verbal and written communication skills
18. Time management and ability to prioritise effectively
19. Breakaway techniques