Grand Arcade in Chelmsford seeks a Customer Transformation Lead to spearhead the integration of customer services into Delta. The role involves leading the Customer Transformation approach, ensuring operational readiness, and mapping customer journeys to enhance service delivery.
The ideal candidate should have proven experience in customer service transformation within large-scale projects. A strong understanding of service design and change management is essential. Benefits include a £65,000 salary, learning opportunities, and a competitive pension scheme.
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