Let's be unstoppable together Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world's leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com. What will you be doing? An exciting opportunity has opened up within the UK Client Service Team, part of our wider Operations department. The Client Service Executive (CSE) is accountable for achieving high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication. This is a cross-functional role, working closely with several internal teams as well as being the day-to-day contact for the designated client base. The CSE will play an integral part in delivering accurate client data on time and to the high standard CIRCANA define. In order to achieve this, they will strive for continuous improvement and best-in-class service throughout the data production and delivery cycle. The Client Service Executive role is a fantastic entry level position which will give you a broad experience across many aspects of the client delivery process. With commitment to at least one year in role, this position can be viewed as an excellent starting point for a successful and varied career within CIRCANA. It will be a great opportunity for anyone who is looking to build a solid understanding of the foundation of the CIRCANA service and is keen to underpin an outstanding experience for our clients. Job Responsibilities Updating and delivering databases and reports to agreed deadlines, including co-ordination and collaboration with wider CIRCANA teams Investigating and advising on product placement within category databases Tracking and monitoring of Key Performance Indicators to maintain excellent delivery Owning Quality Control processes to ensure high quality and accuracy of client deliverables Engaging frequently with the client to be their initial point of contact for delivery, software and database structure queries Delivering and managing excellent client service to maintain high levels of client satisfaction Building wider product and industry knowledge to become a subject matter expert across FMCG Networking and engaging with other CIRCANA teams to build strong client-focused relationships Informing and contributing to internal client solution review meetings Ensuring compliance with standard operation procedures to maintain efficiency and effectiveness Communicating client status reports to update and measure performance internally Working with the Commercial client teams to address change requests to delivery scopes within defined processes Requirements Operates with integrity - demonstrates a strong desire for getting things right, routinely measures for results and completion of commitments Strong team player - fostering strong working relationships across all teams and departments including working collaboratively toward project/service goals, seeking input from others to ensure delivery excellence Problem solving - aptitude for analysing complex information to identify, assess criticality and to track logically through issues, proposing solutions and prioritising resolution Process minded - ensures relevant process and QC procedures are adhered to within agreed deadlines and that supporting documentation is followed and kept up to date Excellent organisational skills - with the ability to manage complex and conflicting client requirements alongside multiple tasks and Ad hoc projects providing manager/client succinct and timely updates with early warning of issues Excellent Software knowledge - Excellent IT Skills, particularly Advanced Excel and SQL Self-motivated - takes direction well, seeks opportunities to learn and utilise what has been learnt with well-developed decision-making skills Confident and professional - Strong presence with the confidence to present, influence and motivate well when communicating with others internal/external CIRCANA teams and clients. Great communication & interpersonal skills - a high standard of both written and spoken English Circana Behaviors As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role: Stay Curious: Being hungry to learn and grow, always asking the big questions Seek Clarity: Embracing complexity to create clarity and inspire action Own the Outcome: Being accountable for decisions and taking ownership of our choices Center on the Client: Relentlessly adding value for our customers Be a Challenger: Never complacent, always striving for continuous improvement Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity Commit to each other: Contributing to making Circana a great place to work for everyone Location This position can be located in the following area(s): Bracknell, United Kingdom LI-VK1