The Role
Working to the University Digital Strategy, the post holder will perform all elements of IT service management for application services including, but not limited to, ITIL practices/processes such as Incident, Request, Problem, Change, Capacity, Availability, Event, Knowledge and Asset management, and will ensure adoption of consistent processes across the organisation.
The role will be a subject matter expert in at least one IT service and perform the role of a service lead, in addition, the role will be expected to lead the development and delivery of at least one ITIL practice/process and act as a champion for best practice.
The role will also be expected to provide expertise in support of projects and changes to the delivery of operational IT in line with the University’s Digital Strategy. Subject matter expertise will be expected in at least one of the following services: Enterprise Applications (e.g. CRM/Web/ERP), Business Applications (e.g. ERP, ITSM), Online and Teaching Applications (e.g. Student Management, VLE, Student Apps).
In line with best practice, the post holder will be responsible for the production of service delivery plans for the maintenance and incremental improvement of existing IT services. The post holder will be responsible for cost optimisation and supplier management for specific services.
Key Requirements
This role will require collaboration and communication with a variety of stakeholders, including Business Analysts, Project Managers, Technical Architects and business system and process owners. Specifically, there will be a requirement to interpret and express user needs between vendors, specialised users and other professional and technical specialists. The post holder therefore will develop excellent working relationships and maintain the high reputation of the department across the University.
Additional information
It is anticipated that the selection process will include an interview and a presentation. Further details will be provided if you are shortlisted for interview.
Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.
We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
This vacancy is scheduled to close on the date indicated at the bottom of this advert, but we may close earlier if we receive a high level of applications.
Application process support
We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.
Please note that CVs are not accepted in place of the application form. Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role. We are aware that AI can be helpful in shaping your responses, but we encourage you to share your answers in your own words.
Our benefits package
We offer a wide range of employee benefits including -
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
- Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)
- Pension scheme
- Health Cash Plan after six months service
- Employee Assistance Programme
- Paid leave for Armed Forces Reservists
- On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software
- Relocation expenses package for certain roles
- Reimbursement of Skilled Worker Visa application fees and for additional costs (if applicable to the role)
Further information about life at YSJ
Our attached 'further information' document below provides further information about our culture, achievements and testimonials from our employees.
Closing Date - Wednesday 06 May 2026 at midnight Provisional Interview Date - Wednesday 27 May 2026