Job Title: Quality Auditor
Location: Southwest/Devon/Somerset
Job Type: Full-Time (40 hours per week)
Salary: £39,000 to £41,000 depending on experience
Airband is a leading internet service provider delivering high-speed broadband to rural communities. We offer solutions including Fibre to the Premises and Fixed Wireless Solutions. As we continue to grow our customer base, we are looking for a Quality Auditor to drive quality and professional standards across the business. You will conduct thorough inspections and audits of network build and installation, reporting on all findings and building a reputation for excellence.
Responsibilities
1. Collate business and contract quality statistics and submit to the Head of Quality.
2. Lead on quality initiatives, providing advice and support to regional build teams.
3. Conduct inspections and audits across all business functions to ensure compliance with company policies, procedures, and standards, including PIA compliance and Airband build/installation standards.
4. Assist in preparing reports and analyzing the quality performance based on inspections and audits.
5. Review quality data to identify trends and areas for improvement.
6. Monitor and review contractor and sub-contractor quality performance regularly.
7. Highlight strengths and best practices in quality for adoption by other teams.
8. Develop and maintain effective relationships with managers, supervisors, employees, contractors, and external resources.
9. Investigate instances of poor quality, identify root causes, and develop action plans to prevent recurrence.
10. Drive continuous improvement programs through analysis, process audits, and collaborative activities.
11. Ensure compliance with PIA and Airband standards and principles.
12. Perform monthly QC checks on test results and cabinet documents.
13. Maintain records of assessments and report findings to management monthly.
Key Skills
Excellent oral, written, and presentation skills suitable for clients, subcontractors, and colleagues. Accreditation in telecom network installation (e.g., poleing, cabling). Experience in monitoring quality standards.
Certificates/Tickets
Essential: Emergency First Aid, SA001A OH Safety Awareness, SA002 UG Safety Awareness, S5 Pole Survey, S6 Duct Survey, NOPS Card, NRSWA-O1 SLG.
Desirable: Lead Auditor ISO 9001, Asbestos Awareness, Manual Handling, Static Boom (1b), Mobile Boom (3b), S011 FTTP Surveyors, S013 Network Regulations for Surveyors.
What Airband Offers
* 25 days paid leave, rising to 30 plus bank holidays.
* 5% pension contribution plus a minimum 3% employee contribution.
* Customer referral bonuses.
* Hybrid working model (home and office).
* Free broadband (coverage permitting).
* 20% discount on EE plans.
* Cycle to work scheme, tech scheme, healthcare, dental, and health cash fund.
* Employee discount platform (Airshare).
* Refer a friend rewards.
Pre-employment Checks
Applicants must have the right to work in the UK, with satisfactory references. A DBS check may be required, and a driving license may be necessary for field roles.
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