Site Director Designate - Strensham Site Director Designate -Strensham Our Site Director for the Strensham, Kirk is seeking a passionate and experienced Senior Manager to be his Site Director Designate (SDD) at Strensham Services on the M5 near Worcester. As an SDD you will support the Site Director to lead the Site team to deliver outstanding customer service and operational excellence. You will also be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment across all of the site. Roadchef Motorway Services is a franchisee of some of the biggest brands in the UK with an impressive portfolio of McDonald's, Costa Coffee, LEON, Days Inn hotel, Spar and WHSmith. We also have a number of our own brands to include Fresh Food Cafe, Garden Square Deli and Gaming areas. All of our brands have a rich heritage, vibrant and fast paced environment. What we offer: Competitive Salary : Attractive compensation package with performance-based incentives, company car or car allowance. Benefits : Employee discount up to 70%, contributory pension after 3 months, heavily discounted meals while on duty, employee assistance program, free parking, friends and family scheme, pension and health care Growth Opportunities : Career development and advancement opportunities within the company. Training : Comprehensive training programs to support your professional growth. Your key responsibilities: Team Leadership : Recruit, train,coach and mentor a high-performing team, fostering a collaborative and motivated environment. Customer Service : Ensure every customer receives exceptional service, creating memorable experiences. Operational Excellence : Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations. Sales and Marketing : Develop and implement strategies to drive sales and increase site profitability. Financial Management : Manage budgets, monitor financial performance, and report on key metrics. Brand Ambassador : Uphold Roadchef's brand values and ensure the site represents our commitment to quality and excellence. Experience : Minimum of 3 years in a multi-site or big box managerial role within the retail or hospitality industry, preferably in a high volume industry and leading large teams of at least 100 is essential. Flexibility in location would be advantageous for future career progression and development: Leadership Skills : Proven ability to lead, inspire, and develop large multi skilled teams. Customer Focus : Strong commitment to delivering exceptional customer service and achieving brand metrics. Operational Knowledge : Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting. Communication Skills : Excellent interpersonal and communication skills at all levels. Problem-Solving : Strong organisational and problem-solving abilities with an eye for detail. Flexibility : Willingness to work flexible hours, including weekends and holidays. Who are we? We are the UK's 3rd largest Motorway Service Area provider with some of the UK's largest and best restaurants and retail brands. We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies. Our approach is simple: it's about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.