Summary
* Work 3 days a week in our charity shops, learn all aspects of charity retail with a specific focus on online sales & social media
* Work 1 day a week in our office, support the team with our communications (incl social media)
* Study 1 day a week (in the office) towards a Level 2 Customer Service Apprenticeship
Wage
£19,656 a year
The current Real Living Wage hourly rate is £12.60 per hour, this will increase from the 1st April 2026 to £13.45 (£20,982 yearly)
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 6 hours a day – exact hours to be agreed 3 days a week based at our Queens Road Charity shop 2 days a week based in our offices within Renaissance House (1 day will be focused on study)
30 hours a week
Start date
Monday 2 March 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You'll work three days a week in our charity shops – learning all aspects of charity retail but with a specific focus on online sales and social media.
You'll be working one day a week in our offices supporting the existing team with our communications (including social media).
Studying one day a week (within the offices) working towards their Level 2 Customer Service Apprenticeship.
Where you'll work
RENAISSANCE HOUSE
LONDON ROAD
ST LEONARDS ON SEA
EAST SUSSEX
TN37 6AN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EAST SUSSEX COLLEGE GROUP
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
East Sussex College will provide the apprenticeship framework which will include Knowledge, Skills, Behaviour, Diploma (if included), Functional Skills. Weekly/block college attendance for Trade, Engineering and Hairdressing apprenticeships.
East Sussex College will ensure Health & Safety, and Equality & Diversity.
More training information
In house training to include the following:
· All aspects of charity retail
· Online sales – including how to value stock, identify appropriate sales platforms, list and complete sales
· Communications – social media (how to design, create, schedule and share content)
· Disability Awareness training
· Safeguarding Training
· Equality and Diversity training
· Sexual Harassment training
· Data Protection Training
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Customer care skills
* Team working
* Desire to learn
* Interest to work in retail
* Good interpersonal skills