What's involved with this role: Job Title: Technical Support Analyst Reference: QAD/4962/0310 Salary: Band 6 Hours: 37.5 hours per week Monday-Friday Role length: 3 months (with strong possibility of extension) Job type: On site Location: Norwich Contract Type: Interim Contract The role: We are seeking a Technical Support Analyst to provide high-quality, customer-focused IT support within a busy NHS environment. You will play a key role in ensuring that clinical and non-clinical teams receive timely and effective support with hardware, software and systems issues, enabling the smooth delivery of patient care. Key Responsibilities: Provide 1st and 2nd line IT support, diagnosing and resolving incidents efficiently. Configure, install and maintain hardware, software and networked devices. Liaise with third-party suppliers and escalate issues as appropriate. Support the implementation and testing of new systems, upgrades and patches. Ensure accurate logging and documentation of all incidents and service requests. Deliver excellent customer service, ensuring users are kept informed of progress. Adhere to NHS information governance, security and confidentiality standards. What the client is looking for: Strong experience in IT support within a large and complex environment, ideally NHS or public sector. Proven ability to troubleshoot hardware and software issues across multiple platforms. Excellent communication and interpersonal skills with a customer-first mindset. Ability to prioritise tasks effectively in a high-pressure environment. A proactive and resourceful approach to problem-solving. Relevant Degree, IT Qualification – MCP or MCSE Windows 2003-2012 HND or HNC in relevant discipline Desirable: Previous NHS experience. Knowledge of clinical systems and applications. ITIL qualification or understanding of IT service management frameworks. Experience supporting Windows, Active Directory, Office 365, and remote access solutions. How to Apply: Submit your CV and cover letter If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. MT Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.