The role In this position, you are part of the Transformation team as well as collaborating with the Client Operations team. We’re a passionate, customer-first group that is the face of Skin Analytics to our partners. We help turn our cutting-edge technology into something simple to understand, stress-free to launch and impossible to live without. Location The role will be home-based in Northern Ireland and will involve travelling and spending time across the region. The objective is to support all Primary Care practices to be able to refer their patients to use this technology prior to referral to secondary care. You need a car and a drivers license to be considered for this role. You will be responsible for Project managing the implementation of our service with primary care partners in Northern Ireland; Being the face of Skin Analytics to partners and making sure their needs are met; Supporting with training and troubleshooting Supporting with hardware and testing Supporting with system configuration and user support Supporting post-launch to optimise ways of working and use of the technology This is a wonderful role if you want to learn how to take innovative technology and actually get it used to realise its potential to improve healthcare. The pathways you’ll be implementing are among the first of their kind. The role reports directly to our Head of NHS Transformation, Lyndsey Reeves. Suitable backgrounds could be: (all in healthcare) change management, customer success, account management, project management, consulting, or software implementation. You need to have an existing understanding of the Primary Care landscape in Northern Ireland. How will we measure success for you? You’ll quickly understand the region and the partners we are working with and flexibility meet their needs in order to rapidly launch the services You will be confident in training and supporting partners and in escalating issues to Line Management You will be confident to support our Partners to troubleshoot with standard implementation activities including basic IT requirements and hardware management You will work collaboratively with other teams in Skin Analytics in order to provide them partners with the best possible experience You will be able to provide feedback to help shape strategic conversations to ensure mobilisation is aligned to Partners needs, identifying areas for potential improvement At the end of the contract, you will have successfully enabled access to this service to all registered patients in NI and through every practice Requirements Non-negotiable: 3 years’ experience in change management, project management, consulting, account management, or software implementation in a healthcare setting; Experience training services users and being in a customer facing role Experience of primary care in Northern Ireland Experience implementing change and managing varied stakeholders (from C suite to administrative teams) and communications; A driving licence is essential Behaviours and values you need Strong interpersonal skills to build relationships with partners and understand their needs; An organised and diligent approach; The ability to multi task – you can keep a lot of balls in the air; A pro-active attitude and problem-solving mindset; About Skin Analytics Skin Analytics is an award-winning, health tech company that works with dermatology teams to deploy world-leading skin cancer pathways using AI as a medical device, DERM. Following our recent £15M series B funding round and regulatory milestones, we're ready to scale internationally, making history for AI in healthcare and the future of dermatology. We're proud to epitomise AI for good - with a Class III CE mark, DERM is the only AI as a medical device approved to make clinical decisions autonomously in the cancer space, as well as being the first company to receive a NICE recommendation for use across the NHS.* DERM is deployed at more than 28 NHS organisations where we're supporting dermatology teams to build sustainable services that enable patients to gain quicker access to skin cancer diagnosis. If that's not enough, we also collaborate with some of the largest health insurers to reach patients in their own homes. We are now operating in 6 countries. We are a team of passionate people on a mission to build a future where no one dies from skin cancer. Benefits Competitive salary Private healthcare 25 days annual leave 5 day summer company shut down bank holidays Work from anywhere policy Enhanced parental leave - includes adoption & foster Besides weekly catch-ups, monthly meetings to talk about you, and your ambitions and make plans Lots of fun social activities including company offsite! The Real Stuff Skin Analytics embraces and is committed to diversity and equal opportunities. We are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.