Location: Birmingham - 2-3 days per week on-site required
Contract: Initial 6-month contract
About the Role
Hays are delighted to be supporting a local council in recruiting a Delivery Manager to lead the transformation of their Digital Mail Centre. This is an exciting opportunity to play a key role in a high-profile programme that supports stakeholders across the council.We are looking for an experienced Delivery Manager with a strong understanding of digital mail centre operations, alongside the technical capability to support the delivery of a complex, multi-team transformation.
Key Responsibilities
1. Accountable for the delivery of complex projects, products, and services-often involving multiple teams and carrying high technical or political risk.
2. Lead end-to-end delivery of digital products and services, from inception through the full lifecycle into continuous support.
3. Apply modern project management principles, ensuring the council makes the best use of data, digital tools, and technology.
4. Deliver projects with investment budgets exceeding £5m, acting as the escalation point to resolve issues, mitigate risks, and manage dependencies, commercials, budgets, and resourcing.
5. Plan and manage agile or traditional project delivery over 12-month cycles, influencing stakeholders and adapting priorities as needed.
6. Collaborate across functions to ensure strong bus...