Food & Beverage Supervisor
Delta Hotels by Marriott Preston
Reporting into: Food & Beverage Manager, Assistant F&B Manager, Assistant F&B Leader, Senior F&B Supervisor
Line Management of: Food & Beverage Shift Leaders, Food & Beverage Attendants
This job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.
Job Purpose
As a Food & Beverage Supervisor at Delta Hotels by Marriott Preston, you play a key role in creating exceptional dining experiences that are memorable and unique. This role goes beyond simply delivering food and drinks — it’s about ensuring every guest enjoys warm, attentive service that reflects our brand standards.
You’ll lead and support the F&B team to deliver consistent, high-quality service across all outlets, including the restaurant, bar, room service, and conference & banqueting operations. You’ll assist management in team development — including recruitment, training, scheduling, performance management, and daily supervision — while maintaining operational excellence and compliance with all company policies and health & safety standards.
Your leadership, professionalism, and passion for hospitality will inspire the team to deliver an exceptional guest experience every time.
Key Responsibilities
Guest Experience
* Provide warm, engaging, and professional service to all guests, ensuring their needs are anticipated and met promptly.
* Lead by example in creating a welcoming atmosphere — greeting guests with genuine hospitality and ensuring consistent service delivery.
* Resolve guest concerns or complaints effectively and professionally, following company service recovery procedures (LEARN).
* Support the team in delivering personalized experiences, recognizing repeat guests, and maintaining brand loyalty.
* Ensure all guest feedback is communicated to management and used to drive service improvements.
Operational Excellence
* Supervise daily F&B operations across restaurant, bar, room service, and conference/banqueting areas.
* Coordinate with kitchen and service teams to ensure timely and accurate delivery of food and beverage orders.
* Ensure all areas are maintained to brand cleanliness and presentation standards throughout service periods.
* Assist with setup and breakdown of service areas, including events and banquets, following Banqueting Event Orders (BEOs).
* Oversee alcohol service compliance in line with local laws and company policy.
* Support inventory management, ordering, and stock control processes as directed.
* Ensure all operational equipment is used safely, stored correctly, and maintained properly.
* Promote upselling opportunities and contribute to achieving revenue targets.
Team Leadership & Development
* Supervise, coach, and motivate the F&B team to deliver consistent and exceptional service.
* Support the recruitment, onboarding, and training of new team members.
* Conduct shift briefings, allocate daily tasks, and ensure staff adherence to company standards.
* Foster a positive and collaborative team environment built on respect, communication, and teamwork.
* Lead by example in maintaining professional conduct, appearance, and communication at all times.
Health, Safety & Compliance
* Ensure all F&B operations comply with food hygiene, health and safety, and licensing regulations.
* Report and respond to accidents, incidents, or maintenance issues promptly.
* Promote safe working practices and ensure team members are trained and compliant with PPE and handling procedures.
* Participate in mandatory training and certification as required by the hotel.
Communication & Collaboration
* Build positive relationships with colleagues and other hotel departments to ensure seamless service delivery.
* Communicate effectively and respectfully with guests, colleagues, and managers.
* Contribute to departmental meetings and actively share ideas for operational improvement.
* Uphold company values and promote a culture of inclusion, respect, and teamwork.
Cash & Bank Handling
* Process all payment methods in accordance with Accounting procedures and policies.
* Follow property control audit standards and cash handling procedures (e.g., blind drops).
* Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
* Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keep bank secure at all times.
* Transport bank to/from assigned workstation, following security procedures.
* Harri, Micros, or any other systems access cards/passwords must not be left unattended under any circumstances, not shared with anyone, and must be stored appropriately whilst off duty.
Working Pattern
* Work flexibly on a scheduled shift rota across Monday – Sunday, including public holidays.
* Be adaptable to cover staffing shortfalls and business priorities to ensure operational continuity
* Perform other tasks as assigned by management
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