Join to apply for the Floor Manager role at Victoria and Albert Museum
Overview
This is an opportunity for an ambitious operations professional to help make V&A East’s vision a reality. V&A East Museum, opening Spring 2026 in Stratford, celebrates making and creativity’s power to bring change. Created with young people and rooted in east London’s heritage, V&A East Museum explores what’s shaping our world with the voices leading contemporary culture.
We have reimagined our Floor Manager role, which is a hybrid role responsible for overseeing the day-to-day front-of-house, commercial and security operations at V&A East Museum; ensuring that visitors and diverse audiences feel welcome, engaged and safe, in line with the V&A’s core values. This is a new kind of duty management role at the V&A, and there will be excellent opportunities for training and development to ensure we provide you with a career-enhancing skillset.
This role will lead a team of front-of-house assistants working across gallery, retail, welcome and exhibition spaces and will be a key liaison with teams working across V&A East and our commercial partners. We are looking for people who enjoy and have experience of motivating and developing high-performing operational teams, and are excited by the opportunity to take a key role in bringing a new and world-class cultural space to life.
This role will also play a key role in defining how V&A East establishes and builds its identity as a leading cultural hub.
We are incredibly excited about the team we are building, and we are looking for forward-thinking, proactive and solution-focused operational colleagues with whom we can ensure the success of V&A East.
For more information, please read the attached job description.
Full and part-time positions available, so please include the position you are interested in on your application form.
We particularly welcome applications from those living in our surroundings boroughs (Hackney, Newham, Tower Hamlets and Waltham Forest) to help build V&A East for and by the local communities.
Day-to-day tasks
* Lead the day-to-day front of house operation to ensure that procedures are followed, keeping our staff, visitors and collection safe.
* Line manage, motivate and develop a team of front of house assistants, who will provide the primary visitor welcome across the building.
* Carry out security patrols, lead incident and emergency response procedures, and act as a responsible person for daytime front of house security in the building.
* Duty Management of team responsibilities and rosters; ensuring the safe delivery of an outstanding visitor experience.
* Ensure that V&A East’s values are woven through the entirety of our visitor experience approach.
* Work collaboratively with colleagues across the building to ensure that teams are empowered to achieve and exceed relevant KPIs, including for commercial activity such as retail and catering.
* Work closely with colleagues from the collections, care & access team, as well as the health, safety & security teams to ensure that our buildings and collections are safe and accessible.
* Work collaboratively with the volunteering team to support volunteers at V&A East Museum.
* Support the Senior Operations Manager in the delivery of wider strategic objectives.
Who we are looking for
* Experience motivating and managing front of house teams and enjoys supporting their development.
* Understands the relationship between high performing teams and operational success.
* Proven experience in operational management of complex public facing buildings and working in fast-paced environments.
* Works collaboratively across multiple teams - understands the complexities of stakeholder management.
* Confident and clear communicator.
* Can manage multiple workstreams and is a skilled, diplomatic problem-solver.
* Exceptionally organised, proactive and able to prioritise. We are looking for someone with transferrable skills and not necessarily someone with a conventional museum background.
* Experience and knowledge of health & safety regulations and compliance.
* Willing to learn - there will be a range of training, including SIA training.
* Experience in retail and/or hospitality - understands how strong visitor engagement drives commercial success.
* Shares our Values of Sustainability, Equity, Creativity, Collaboration & Generosity.
* Understands V&A East’s vision, the local environment, target audience, and preferably lives in one of our local boroughs (Hackney, Newham, Tower Hamlets, Waltham Forest).
* Desirable: Experience of commercial operations and taking a new site or project from pre-opening through to business as usual.
What we can offer you
* 29 days of holiday + public holidays each year
* 5.5% employee pension contribution, 10% employer pension contribution (post-probation) • Life assurance scheme (to value of 4 x annual salary)
* Family-friendly policies e.g. enhanced maternity + paid carers leave
* Free sanitary products for all employees across our sites
* Free entrance to many major museums and exhibitions
* Benefits platform offering discounts at major retailers
* & many more
Full job description and list of benefits on our website
When do applications close?
21 September @ 23:59
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Museums, Historical Sites, and Zoos, Museums, and Non-profit Organizations
Paddington, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr