Are you an experienced Credit Controller looking to join a friendly and growing team? This is a fantastic opportunity to join a well-established organisation based in Pontypool that values precision, teamwork, and clear communication. You'll play an important role in managing the company's credit function, supporting cashflow, and maintaining excellent relationships with both customers and colleagues. What you'll be doing Managing customer accounts and ensuring payments are made in line with agreed terms. Proactively contacting clients to follow up on overdue invoices by phone and email. Keeping clear, accurate records of all communications and payment arrangements. Verifying invoices and resolving any issues or discrepancies with customers or internal departments. Working closely with colleagues in the finance team to produce reports and assist with credit-related admin tasks. Maintaining a professional, customer-focused approach while managing debt recovery. Assisting with account and payment queries, and providing cover for payment allocations when required. Escalating high-risk accounts to senior team members when necessary. What we're looking for A proven background in credit control and experience recovering overdue payments. Strong analytical abilities with an eye for detail and accuracy. Exceptional communication and negotiation skills - able to balance firmness with professionalism. Organised and team-oriented, with the confidence to build relationships across departments and with external clients. What's on offer? Competitive salary aligned with your experience 33 days' holiday (including bank holidays) Early finish every Friday at 1:00 PM Supportive and friendly finance team culture Excellent training and career development opportunities Study support available for further qualifications Apply now or contact Luke at Brook Street Cardiff for more information Brook Street NMR is acting as an Employment Agency in relation to this vacancy