IT Technician – Supporting Social Care Through Technology We are seeking a skilled IT Technician to support a multi-site social care organisation in North Yorkshire. This role is ideal for someone who enjoys varied technical work and wants to make a positive impact on frontline care services. Location: Primarily North Yorkshire with travel across regional sites Salary: £25,000–£28,000 Requirements: Full UK driving licence and right to work in the UK Key Responsibilities * Deliver high-quality 1st/2nd line support and resolve technical issues across multiple sites. * Administer Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive). * Deploy and secure desktops, laptops and mobile devices (Windows 11). * Support digital improvement projects and infrastructure upgrades. * Maintain clear technical documentation and user guides. Essential Skills * Experience in IT support (1st/2nd line). * Strong Microsoft 365 administration skills. * Hands-on experience with Windows 11 and hardware troubleshooting. * Clear communication with technical and non-technical users. * Logical, proactive problem-solving approach. Desirable * IT certifications (Microsoft 365, CompTIA). * Basic networking knowledge. * Experience in social care, healthcare or charity environments. * Familiarity with mobile device management (e.g., Intune)