Overview
Social Supermarket is the UK’s leading provider for sustainable corporate gifting and branded merchandise, as well as the UK’s largest Social Enterprise marketplace. We help businesses and individuals find gifts, branded merchandise, and everyday items that are good for people and the planet. From ethical coffee and recycled stationery to bespoke corporate hampers and branded onboarding boxes, every product we source has a positive story behind it.
Our clients include corporates, charities, and forward-thinking organisations who want to align their purchases with their values. Alongside our marketplace, we offer tech solutions such as bespoke B2B web stores, gifting platforms and impact reporting, helping companies give sustainably and meaningfully at scale.
We’re a small but ambitious team driven by the belief that business can be a force for good. Joining Social Supermarket means becoming part of a mission-led company that is growing fast and making a real impact.
You'd be working alongside
Our team is made up of three co-founders with professional backgrounds and experience in sustainability, financial planning, strategy and software engineering. Alongside five other employees, you’ll be joining a small, driven team who collaborate closely and have high aspirations for our company and the impact it can have.
The role
This is a varied role and an exciting opportunity for the right candidate to play a key role in building on our early stage growth.
The Operations Manager will be responsible for all physical product operations for Social Supermarket, working closely with the sales, product development and finance teams to ensure we continue to provide a unique & compelling offering to our clients. They will lead on executing an operations function with multiple fulfillment centers and suppliers, expanding our product range and complex supply chain that includes mostly SME suppliers.
What you'll be doing
* Manage our global 3PL operations, liaising with warehouse partners across UK & Europe.
* Ensure timely delivery of in-stock items.
* Handle issues & exceptions, to ensure client satisfaction.
* Manage our branded merchandise order flow, ensuring branded merch is delivered correctly and on time.
* Manage budgets & ensure good cost management discipline across our logistics, packaging, delivery and fulfillment partners.
* Maintain and improve our inventory management system to help understand stock levels, positioning and rotation.
* Maintain and develop existing/new supplier relationships.
* Scheduling of hamper builds and order dispatches to ensure successful client deliveries.
Your profile
Essential
* Experience managing fulfilment, stock or production operations.
* Ability to perform well under pressure.
* Strong organisational skills with the ability to manage multiple tasks at once.
* Excellent communication skills (written and verbal) for liaising with clients and suppliers.
* Proactive problem-solver with attention to detail.
* Comfortable using spreadsheets and digital tools (e.g. Excel/Google Sheets).
* Reliable, adaptable, and able to work independently as well as in a team.
* Interest in sustainability and enthusiasm for our mission.
* Willingness to get hands-on with a wide variety of operational tasks.
Desirable
* Experience working with branded merchandise
* Experience in operations, account management, or client services
* Familiarity with e-commerce or ERP platforms
* Experience working with suppliers or in procurement
* Previous experience in a fast-growing startup or small team environment
Our values
Focus on the mission
* Ignore external noise that doesn’t contribute to our mission
* Challenge respectfully - we leave egos at the door
Understand to deliver
* Know the customer
* Proactively fill in gaps in our understanding
Enjoy the ride
* Celebrate each other
* Have fun
As is the nature of working at a start-up, most of us are generalists rather than specialists. If you don't meet every requirement listed, then we encourage you to apply in any case. We are looking primarily for the right mindset and are committed to building a diverse and inclusive workplace.
We encourage applications from people of the global majority, LGBTQ+, neurodiverse and disabled candidates. In the event that we ask you to come and meet us for a conversation and you are struggling financially, we may be able to reimburse you for any reasonable travel costs.
Perks
* Join a dynamic, entrepreneurial start-up changing the world for the better.
* Product sampling – we make sure every food & drink product on our marketplace lives up to our standards, as well as creating positive impact.
* The ability to deliver real change in the organisation away from red tape and bureaucracy.
* Fantastic private office in Fitzrovia, central London.
* Employee discount on our marketplace
* Cycle to work scheme.
* Team away days and regular socials.
Remuneration
£38,000 - £40,000
Timeline
To apply, please send your CV and cover to
Applications are shortlisted on a rolling basis and we reserve the right to interview, appoint and remove this advert before the closing data. As such, we encourage you to apply at the earliest opportunity.