Software Engineering Operations Lead
We are seeking an experienced, highly motivated Software Engineering Operations Lead to lead and optimize engineering operations. In this highly visible role reporting directly to the CTO, you will enable the engineering leadership team to focus on scaling the organization by driving operational excellence and delivering strategic initiatives.
What We’ll Get You Doing
* Drive engineering strategy execution by supporting the CTO and Engineering Leadership Team to plan, execute and track strategic initiatives aligned to business growth.
* Embed operational excellence by designing and scaling engineering operating models, processes, tooling and governance that improve predictability, efficiency and delivery.
* Lead cross‑functional programmes that improve time to value, product quality and organisational effectiveness across Engineering, Product and Operations.
* Establish data‑driven insights through KPIs, metrics, reporting and capacity planning to inform decisions and proactively manage risks.
* Enable leadership effectiveness and culture by facilitating leadership forums, communications, change initiatives and special projects on behalf of the CTO.
Examples of Success
* Engineering leaders are enabled to focus on scaling the organization through clear priorities, strong operational cadence and effective execution of change programmes.
* Cross‑engineering change and improvement initiatives are well governed, clearly communicated, tracked and delivering measurable outcomes.
* Engineering communications, events and engagement activities (e.g., All Hands, Town Halls, Hackathons, leadership off‑sites) are coherent, well planned and consistently executed.
* Engineering and business KPIs are clearly defined, monitored and reported, with risks and impediments proactively surfaced and addressed.
* Organizational health insights (skills, engagement, capability gaps) are analysed and translated into targeted improvement actions with visible progress.
Preferred Skills
* Engineering operations & programme leadership: Proven experience leading complex, cross‑functional programmes in a SaaS or technology environment, with strong delivery and change management capability.
* Operational & technical acumen: Deep understanding of Agile/Lean practices, modern cloud and SaaS delivery models, CI/CD pipelines, and engineering tooling.
* Data‑driven leadership & communication: Strong analytical skills to define and use KPIs, combined with excellent stakeholder management and executive‑level communication.
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