Join our team as Front of
House Manager
Are you bold, driven towards excellence,
guided by intuition, and passionate about creating exceptional guest
experiences? We are looking for an experienced and inspiring Front of House
Manager to join our team at The Twenty Two.
The Role
As a Front of House Manager, you will:
* Oversee the daily operation of front of
house service, ensuring a seamless and personalised guest experience across all
touchpoints.
* Lead, coach, and inspire the front of
house team to deliver exceptional service in line with The Twenty Two’s
standards and ethos.
* Collaborate closely with the restaurant,
club, and hotel teams to ensure consistency and coordination across
departments.
* Manage floor performance, guest flow,
and table allocations with precision and intuition.
* Handle member and guest feedback
professionally, finding solutions with warmth and discretion.
* Uphold operational excellence through
effective communication, team leadership, and attention to detail.
About Us
The Twenty Two is a privately owned
luxury boutique hotel, restaurant, and private members’ club located in the
heart of Mayfair. Set within a Grade II listed Edwardian manor, we are
dedicated to redefining the art of hospitality through a culture of creativity,
curiosity, and exceptional service.
About You
We are looking for individuals who are
passionate about excellence and culture, with a deep appreciation for luxury
hospitality and guest care.
You will have:
* Proven experience as a Front of House
Manager or Assistant Manager in a luxury hotel, members’ club, or high-end
restaurant.
* Exceptional leadership and people
management skills, with the ability to motivate and develop teams.
* Strong operational understanding of
floor service, reservations, and guest relations.
* Excellent interpersonal and
communication skills with a polished and professional presence.
* The ability to multitask and remain
composed in a fast-paced, dynamic environment.
Key Responsibilities
* Manage and oversee all front of house
operations and team members.
* Deliver pre-shift briefings and ensure
consistent communication across shifts.
* Monitor service standards, team
performance, and guest satisfaction.
* Collaborate with the management team on
service strategies, special events, and operational improvements.
* Support recruitment, onboarding and
training of front of house staff.
* Lead by example in delivering intuitive,
guest-centric service that reflects The Twenty Two’s values.
What’s in It for You?
* We are committed to supporting your
professional development, wellbeing, and success. You will be part of a
workplace that values individuality, creativity, and craftsmanship in
hospitality.
Employee Benefits
* Available from day one:
* Employee Assistance Programme with
Hospitality Action
* Employee Referral Scheme: £1,000 (paid
on your referral completing their probationary period)
* Mentoring schemes. Management
Development Training – on the job with support from external training providers
* Your birthday is off
Available on successful
completion of your probationary period:
* Generous Company Discretionary Sick Pay
Scheme. You accrue one day CSP per month during your employment with the
Company on a rolling basis, capped at 5 years’ length of service
* Generous staff discount in the Ground
Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax
* A Guest Experience in the Hotel (subject
to availability)
* Holiday entitlement increases: 2 days at
2 years’ length of service, and a further 3 days at 5 years’ length of service,
prorated to your contract hours
* Long service award schemes: 5 years
(Silver Status. Meal in the Restaurant, TTT embroidered Bathrobe), 10 years
(Gold Status, a stay in our sister property with flights with partner), 15
years (Platinum Status – watch this space)
If you do not hear from us within 7
days, please consider your application unsuccessful.