Mitie have a great opportunity in Croydon Estate Shopping Centre in Croydon. We are looking for experienced Duty Controller to join our team with a rate of £15.85 per hour working a minimum of 42 hours per week. Main Duties Monitoring and operating the site CCTV systems including associated reports. Respond to emergency situations & liaise with emergency services. Reporting and associated paperwork & documentation including detailed handovers. Knowledge and associated reporting on the contractual agreement, Service Level Agreements (SLA's) & ‘Key Performance Indicators' (KPI's). Operating the client and company procedures and processes. Managing the fire alarm tests, monitoring & evacuation procedure. Attend, represent & actively take part in all required meetings. Defect reporting and associated actions and follow ups. Maintain the standards of the Security for access / egress and visitor regulation. To respond to requests & resolve issues within the agreed SLA time frames. What we are looking for Team player with an enthusiastic attitude. Able to work on own initiative. Retail Security experience. Flexible Approach to work to suit the business needs. Excellent communication skills are required both written and verbal. It is important the Security Officer is calm under pressure. It is essential that the Operator has CCTV experience. Comprehensive working knowledge of Microsoft Office, Outlook, Excel and Word. Be able to work as part of a team as well as an individual. It is essential that you have strong system's experience i.e. CCTV, Access Control. CCTV License essential.