This organisation is a rapidly expanding specialist in Complex Care, regulated by the Care Quality Commission (CQC) for the Treatment of Disease, Disorder, or Injury (TDDI). The business operates on the core principle that “The Best People Care,” focusing on high-acuity clinical support rather than standard domiciliary services.
The mission is to deliver exceptional, bespoke care driven by a collaborative approach with service users and care partners. The group aspires to ensure that every individual receiving care feels truly at the centre of the service, supported by unique outcomes and aspirations, regardless of the complexity of their needs.
The Operations Executive is a high-intensity, critical function within the group’s delivery model. Unlike traditional high-volume recruitment, this role focuses on the bespoke acquisition of high-calibre Support Workers and Nurses for individuals with acute clinical needs, including Ventilation, Spinal, and Brain Injuries.
The successful candidate will own the end-to-end talent lifecycle, balancing clinical empathy with operational rigour to ensure consistent, high-quality care.
Core Responsibilities:
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Strategic Resourcing: Researching and identifying candidates via job boards, social media, and networking. This includes writing compelling advertisements and managing bespoke recruitment plans for both long-term and "crisis" packages.
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Proactive Engagement: Moving beyond the office to attend university open days, coffee mornings, and local networking events to identify graduate nurses and experienced HCAs.
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Technical Interviewing: Conducting rigorous Microsoft Teams interviews to verify empathy, communication skills, and technical competencies (e.g., Ventilation, PEG, Catheter care).
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Operational Continuity: Managing field staff rotas and shift planning. This involves covering unplanned absences and holidays to ensure zero disruption to service users.
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Compliance & Safeguarding: Operating in strict alignment with CQC/CIW standards and acting as a first-line gatekeeper for safeguarding.
Requirements:
To be successful in this role, candidates must demonstrate a blend of technical resourcing expertise and a deep commitment to the quality of care.
Proven Background: A track record in healthcare recruitment or resourcing is essential, with a strong preference for those with Complex Care experience.
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Communication: Exceptional verbal and written skills, with the ability to discuss complex clinical requirements with authority and professionalism.
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Technical Literacy: Proficient in database management, ensuring 100% accuracy in candidate documentation and audit logs.
Personal Attributes:
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Integrity: An honest, transparent, and "meaningful" operator who takes the responsibility of clinical care seriously.
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Team Mindset: A proactive "team-player" mentality with the flexibility to ensure tasks are completed to the highest standard.
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Performance Driven: Ability to meet agreed KPIs, including the delivery of 10 high-quality candidates per week into the compliance pipeline and maintaining 100% rota coverage