Main area: Estates & Facilities Receptions
Grade: NHS AfC Band 3
Contract: 9 months (fixed term until 24/10/2025)
Hours: Part time - 22.5 hours/week (Night Shifts on Penn Reception, 22:00-06:00, Wednesday, Thursday & Saturday)
Job ref: 285-0579-CORP
Employer: Black Country Healthcare NHS Foundation Trust
Type: NHS
Site: Penn Hospital
Town: Wolverhampton
Salary: £24,625 - £25,674 (Pro Rata)
Salary period: Yearly
Closing date: 15/05/2025 23:59
Senior Receptionist – Penn
NHS AfC: Band 3
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disabilities, and community healthcare services for the Black Country region.
Our services include:
* Adult and older adult mental health services
* Specialist learning disability services
* Mental health services for children and young people
* Community healthcare services for children, young people, and families in Dudley
Formed on 1 April 2020, through the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust, our combined resources and workforce enable us to deliver a wide range of outstanding services based on best practices.
We employ over 4,000 staff from diverse backgrounds. Working for an NHS Foundation Trust like ours is demanding but rewarding. We aim to improve health and wellbeing for everyone, including our colleagues, and promote a healthy work/life balance.
We offer supportive, inclusive, and family-friendly employment policies, flexible working, and various staff benefits. More information is available on our website: blackcountryhealthcare.nhs.uk.
We encourage applications from all qualified candidates, especially those who may not meet every requirement, as we value diverse experiences and perspectives.
Additional information to support your application is available in the attached documents under ‘Additional documents’.
Job overview
The role involves providing effective front-line reception and facilities administration across BCHFT, ensuring a customer-focused service 24/7. This includes interaction with staff, patients, visitors, external contractors, and emergency services. Responsibilities include handling reception duties, organizing workload, and supporting administrative functions within Facilities.
Main duties
Refer to the detailed job description. Key responsibilities include:
* Providing front-line reception services with a customer focus
* Monitoring and maintaining safety in the reception area
* Assessing and defusing volatile situations
* Upholding the Smoke Free Policy
* Handling calls efficiently
* Coordinating with security, estates, and out-of-hours services
* Managing external queries and signposting appropriately
* Reporting safety alarms and system issues
Working for our organization
Employees are expected to uphold the Trust’s values and behaviors, demonstrating professionalism and integrity in all duties, and feeling empowered to challenge inappropriate behaviors.
Detailed job description and responsibilities
Night shift duties at Penn Hospital include switchboard operation and support for Out of Hours teams, scheduled for Wednesdays, Thursdays, and Saturdays, from 22:00 to 06:00.
Person specification
Education/Qualifications
* Up to A level or equivalent NHS experience
* ECDL or equivalent
Experience
* Excellent communication and interpersonal skills
* Reception or office experience
* Flexible working approach
* Responsibility for workload management
* Handling confidential information
* Experience in mental health/learning disabilities environment
Knowledge
* Confidentiality
* Proficiency in Microsoft Office
* Initiative and organizational skills
* Effective communication
Skills/Personal qualities
* Strong communication skills
* Adaptability
* Willingness to learn
* Teamwork
* Professional interaction with staff and patients
* Flexibility
Internal at-risk employees will be prioritized. Early application is encouraged as the closing date may be advanced. If unsuccessful, feedback can be requested from the recruitment team.
The salary is aligned with NHS pay structures, based on NHS experience. Candidates without NHS experience may start at the lowest point, with potential for future increases. Clinical posts up to Band 4 require the Care Certificate, supported upon appointment.
The Trust promotes equality, flexible working, and is committed to diversity and inclusion, particularly encouraging applications from minority and marginalized communities. Reasonable adjustments and disclosure options are available for applicants with disabilities. Some posts may require DBS checks, depending on the role.
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