Freelance Onsite PC Technician (m/w/d) first and second level support
Assist clients with first and second level support on workstations, mobility devices, and infrastructures (installations, replacements, changes, relocations, removals).
Provide support for hardware and software incidents on computer systems and mobile devices (iPad, iPhone).
Support inventory units (monitors, local printers, scanners, notebooks, docking stations) and local network printer systems.
Manage materials and spare parts, prepare for installation, install, and provide feedback to customers.
Maintain excellent customer service at all times.
Qualifications
Technical/Business Skills:
* Good technical knowledge of workplace environment and end-user services: Windows, Office 2016 and 365, Mobile and Mail services, Collaboration tools like MS TEAMS, etc., and inventory management.
* Monitoring and reporting of the production environment (dashboards, KPIs).
* Monitoring and improvement of procedures and documentation.
* Basic knowledge of Apple environment (iPhone).
* Incident and request processing (ITIL – ticket tracking).
* IT Support experience in a large enterprise environment (+400 users).
Essential Experience/Skills:
* At least 3 years of onsite support and customer care experience.
* Positive attitude, interpersonal skills, service orientation, listening and analytical skills, team spirit.
* Motivated with a desire to learn and improve.
* Organized, autonomous, pragmatic, hands-on approach.
* Fluent in English.
Additional Information
Location: Edinburgh and Glasgow, UK. Regular travel required. Workload: 5 days/week, 8 hours/day on client site. Freelance position with valid UK work permit. Positions open to people with disabilities.
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