We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural, great service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately to ensure correct pay.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Possibly running shifts in the absence of the Shift Leader or Store Manager.
* Following all training to ensure safety and legality.
If the store has a Post Office Local, duties will include managing daily operations of the post office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.
Flexible Working
We welcome discussions about flexible working arrangements to support your life and commitments.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
• Customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores open from 7 am to 10 pm daily, offering a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.
We are part of Tesco, operating independently from our support centre in Brownhills, Walsall, with distribution centres in Brownhills, Nursling, and Wakefield.
We are committed to an inclusive recruitment process and are proud to be a Level 3 Disability Leader.
Please Note
We only recruit individuals who have passed the school leaver’s age. For details, click here.
Benefits include
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile
* 20% off insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Cash plan, colleague discounts, savings schemes, and more
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