This role will act as the first point of contact for managers, providing practical guidance on routine people matters, while supporting the Senior Group HR Consultant on more complex ER cases
Working in a fast-paced hospitality environment, you will play a key role in ensuring consistency, compliance, and a positive employee experience across our hotels.
Key Responsibilities
* Act as the first point of contact for managers on general HR and ER queries
* Provide guidance on:
o Absence and return-to-work processes
o Basic performance and conduct issues
o Policy interpretation and application
* Support the administration and coordination of ER processes (e.g. invitations, note-taking, documentation)
* Work closely with the Senior Group HR Consultant, escalating and supporting on more complex cases
* Ensure consistency and fairness in the application of HR practices
Compliance & Risk Management
* Ensure all hotels remain compliant with UK employment law and internal policies
* Maintain accurate and up-to-date employee records and HR documentation
* Support regular compliance audits, including:
o Right to Work checks
o Contracts and employee files
o GDPR and data handling
* Proactively identify risks and support corrective actions
HR Processes & Projects
* Support consistent implementation of HR policies and procedures
* Assist with onboarding, probation tracking, and employee lifecycle processes
* Contribute to HR initiatives and continuous improvement projects
Experience
* Experience in an HR Advisor or strong HR Officer role
* Exposure to Employee Relations processes, with confidence handling day-to-day queries
* Experience in hospitality or multi-site environments (preferred)
Knowledge & Skills
* Good working knowledge of UK employment law
* Strong organisational skills and attention to detail
* Confident communicator with the ability to influence and support managers
* Practical, solutions-focused approach
* Comfortable working in a fast-paced, operational environment
Why Work with Us?
At Crerar Hotels, we truly value our team, and that’s why we offer:
* Wagestream – Get instant access to your earned wages when you need them.
* YuLife – Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
* Echo – Our brand-new communications platform keeps you connected and engaged.
* Career Development – We invest in our people with fantastic training and progression opportunities.
* Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
* Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
* Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!
Be Part of Something Special.
Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels!
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