Job Description
Our client, a well-established manufacturer with a reputation for quality and innovation, is seeking an IT Support Engineer to ensure technology across both production and office environments runs seamlessly. This role combines hands-on technical support with the opportunity to contribute to ongoing IT improvement initiatives, supporting a business where downtime is not an option.
The successful candidate will be an adaptable, solutions-driven professional who enjoys working in a fast-moving environment and is comfortable supporting everything from production-line devices to office-based systems.
What You'll Be Doing:
Production IT Support
1. Maintain and repair IT equipment on the shop floor, including terminals, scanners, and label printing systems.
2. Minimise disruption to operations by delivering rapid responses to technical issues.
3. Ensure robust connectivity for production systems and support the implementation of new automation initiatives.
4. Work alongside engineering teams to integrate IT requirements into new machinery and processes.
Office IT Support
5. Configure and deploy PCs, laptops, telephony, and peripheral devices for staff.
6. Manage user accounts, access permissions, and IT assets, ensuring smooth onboarding and offboarding.
7. Provide day-to-day assistance with core systems, including Microsoft 365, Active Directory, and ERP software.
8. Promote cybersecurity best practice across the organisation, helping maintain compliance with relevant standards.
General IT Responsibilities
9. Act as the first point of contact for IT queries, delivering clear, timely solutions and recording fixes.
10. Keep IT documentation up to date, including system inventories and procedural guides.
11. Support upgrade programmes, infrastructure projects, and continuous improvement initiatives.
12. Ensure systems remain secure, resilient, and aligned with operational needs.
What We're Looking For:
13. A degree in IT or related field with 2+ years' experience, or 5+ years in a similar technical role.
14. Solid understanding of Windows environments, Active Directory, and user administration.
15. Practical experience supporting IT hardware such as desktops, laptops, printers, scanners, and networking equipment.
16. Exposure to ERP platforms (Microsoft Dynamics 365 Business Central or similar is desirable).
17. Knowledge of cybersecurity fundamentals and licensing management.
18. Previous experience in a manufacturing or production setting would be a distinct advantage.
The Right Person Will:
19. Be proactive, resourceful, and customer-focused.
20. Possess strong analytical and troubleshooting skills.
21. Communicate effectively with both technical and non-technical colleagues.
22. Manage multiple priorities while maintaining attention to detail.
23. Thrive as part of a collaborative team while taking ownership of their work.