Job Summary
Your role will be to liaise, communicate and deepen relationships with our local communities. You will work closely with the whole team as we deliver an inclusive cultural programme for and with the people of Medway and Swale.
Job Description
As Audience Engagement Officer, your role will be to liaise, communicate and deepen relationships with our local communities. You will also carry out the necessary research and monitoring to reach our target audiences. You will work closely with the whole team, as we deliver a compelling, inclusive cultural programme for and with the people of Medway and Swale. We are seeking someone who shares our commitment to socially engaged practice and co‑creation. Our work spans multiple art forms and ranges from small, intensive programmes to large‑scale public works. We want to create authentic, impactful work with communities over the long term, experimenting and learning as we go.
Work Characteristics
* Full‑time, 5 days per week (37.5 hours) excluding breaks, with weekend and evening work as required
* Hybrid working: minimum of 2 days per week in the Chatham‑based Ideas Test office, with regular travel to events and meetings at other locations
* Reports to the Operations Manager and is accountable, through them, to the Board of Trustees and Consortium
Job Requirements
Essential
* Excellent interpersonal skills
* Ability to communicate well across a variety of mediums
* Ability to work independently and with team members and partners
* Ability to work effectively under pressure, to multiple deadlines
* Enthusiasm and commitment to inclusive & socially engaged arts practice
* Experience of using e‑marketing / social media channels
* Experience of managing & submitting online and offline event listings
* High level of accuracy & attention to detail
* IT & digital skills
* Experience of working in similar or related environments
* Willingness to learn new skills & accept training
* Prepared to work occasional unsociable hours (evening & weekend)
* Ability to travel across Medway & Swale
Desirable
* Knowledge of tools to develop reach & engagement across digital platforms
* WordPress / similar CMS to create, edit and maintain webpages
* Knowledge of Mailchimp, Canva, Adobe
* Knowledge & experience of CRM systems
* Practical data protection knowledge
* Awareness of social inclusion
Job Responsibilities
* Work with Ideas Test Senior Producers to engage people in our neighbourhood programmes
* Attend events and provide practical support to ensure a quality event, carry out surveys and encourage people to join the mailing list
* Develop & maintain good relationships with community advocates & partners
* Collaborate with the Operations Manager & external evaluator to ensure audience capture data & evaluation materials are collected & inputted
* Maintain a social media presence with active engagement across a range of platforms
* Ensure information about our events are updated on the website and listed widely online & via newsletters
* Attend professional development training & other relevant opportunities
* Attend regular team meetings & contribute to the development & implementation of our programme
* Help develop, test, pilot & share learning across programme partners, CPP peer learning networks & community networks
* Advocate for us & our work
We encourage creative collaborations between communities, artists, activists and partner organisations to create positive change in people and the places they live.
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